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How do I re-install Office Starter (now that the old way to do it doesn't work anymore)

Anonymous
2013-09-16T03:31:21+00:00

Hi

Let me start by saying that I have VERY LITTLE computer knowledge. As soon as people start using the slightest bit technical language I don't understand what they're saying at all and it's like another language to me, e.g. I had to google OEM to find out what that means (Original Equipment Manufacturer)

After the auto update from Microsoft the other day which turned everyone's (who uses Office Starter) Word documents into DOCX files 

the first thing I did was to un-install Office Starter 2010 - because that is what has fixed the problem in the past when I couldn't open word files, although they've never turned orange docx on me before. I've always been able to easily re-install Office Starter 2010 using Office 2010 like it says to in these instructions (it has always worked in the past):

If Word Starter 2010 or Excel Starter 2010 cannot

be opened, uninstall and reinstall Microsoft Office

Starter 2010:

1. Click "Start" then "all programs" and make sure you

see Microsoft Office 2010 in the list of installed 

programs. You'll need to use this program later 

to reinstall Office Starter 2010 on the computer.

2. Open the "Control Pannel" and under "Programs" click on "Uninstall a program"

3. Click Microsoft Office Starter 2010, and then 

click Uninstall (or Remove in Windows XP).

4. Click Yes and follow the instructions to uninstall 

Office Starter 2010.

5. To reinstall Office Starter 2010, click Start > All Programs > Microsoft Office 2010.

6. Click Use. See image.

7. And then click Open. This will re-install Office Starter 2010.

If the error continues to occur, you may have to do a full

restore of the computer to reinstall Microsoft Office Starter 2010.

We recommend you contact the computer manufacturer to talk

about your options before you do this.

BUT NOW when I follow these instructions the box in the image above is there BUT where it says "Use Office Starter 2010" NOW IT SAYS "Try Office free for a limited time" and where it says "Use" it now says "Try". So now I can't re-install Office Starter!!

Does anyone know if there is any way I can re-install Office Starter (other than the method above which doesn't work anymore)?

I rang the Microsoft Help Line and after explaining my situation to the tech guy I gave him remote access to my computer but EVEN HE COULDN'T FIX IT!!! He said I would need to get another Office Starter 2010 and he said the only place I can get one from is my computer manufacturer (Acer) and to contact them and ask them for a copy. He said he will leave my case # open and call me back on Mon to see how I go at getting Office Starter from them. He also said Acer will probably advise me to do a Factory Restore and to back-up my computer before doing this.

I rang Acer a moment ago to see if I can get Office Starter from them somehow, but I was told they are experiencing a high # of calls at the moment and they took my phone# and said they will call me back in an hour or 2.

If there was a Microsoft office near my house I would go down there and start trashing the joint like they have trashed my life and computer at the moment. This is absolute bullsh**. Microsoft have wasted thousands of hours of people's time with their stuff up, why didn't they pay someone to work over the weekend to fix the problem? That would have cost them 8 hours pay to save people thousands of hours in wasted time. Shows how much they care.

I'll post back here after I speak to Acer about getting another Office Starter.

Microsoft 365 and Office | Word | For home | Windows

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4 answers

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  1. Stefan Blom 339.2K Reputation points MVP Volunteer Moderator
    2017-11-25T15:06:19+00:00

    If Office was preinstalled by the computer manufacturer, you will have to follow the manufacturer's directions for reinstalling.

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  2. Anonymous
    2017-11-25T04:50:44+00:00

    I have the same problem. I had it stop working a week or two ago and I somehow fixed it but now it's gone again and none of the icons for the program will bring the program up.

    Microsoft's site asks for the 25 digit code and when entered from my acer laptop they direct me to acer. There has to be an easier way to reload software that was free.

    Was there ever a resolution to this ??  I have windows 10 and it would be nice if when people gave you directions that actually applied to the OS one is using. So often half way through some explanation there isn't anything like what is being described to open or click on.

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  3. Suzanne S Barnhill 277.2K Reputation points MVP Volunteer Moderator
    2013-09-16T12:29:35+00:00

    Those instructions are identical to what the OP has already used. They no longer work.

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  4. Anonymous
    2013-09-16T10:39:31+00:00

    The procedure you outlined only reinstalls or more correctly configures Office Starter if it is installed on your system, try this method of reinstalling, having first in Programs & features uninstalled the 'MS Office 2010 click to run' entry

    http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c02981221#N272

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