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Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hi Catherine645,
Try running the Office applications in safe mode, see if you still get the same error. For this please follow the steps below:
- Right-click the Start button (lower-left corner) in Windows and click Run.
- In the Runbox, type one of these commands:
- For Excel: Type excel /safe and click OK.
- For Outlook: Type outlook /safe and click OK.
- For Word: Type winword /safe and click OK.
- For PowerPoint: Type powerpnt /safe and click OK.
Note*: To stop Office Safe Mode, exit and restart your Office application. It will start in normal mode unless there's a problem opening the application.*
Meanwhile, please provide the following information:
- Please check if you are getting this error with Office applications only.
- What do you mean by “file explorer2016”?
- Please scan your system, see if there’s any virus.
- Provide the version information of your Office apps. For this, open Control Panel> Program and Features or paste this location in Windows explorer address bar (Control Panel\All Control Panel Items\Programs and Features), search for Office 365. Please take the screenshot as following:
Thanks,
Neha