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MS Word 2016 Corrupted template

Anonymous
2018-01-31T14:47:45+00:00

We are low vision, so we have the screen set to black background, white letters. On some files, when opened, part of the text has reverted to black font, thus being invisible. A line or two, half a line, sometimes a paragraph. The text is still there and can be retrieved by selecting all and changing the font color, but the change is not permanent. New files [starting with a blank document] become corrupted, as well. The same files on another machine look just fine.

Microsoft 365 and Office | Word | For home | Windows

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  1. DaveM121 882.8K Reputation points Independent Advisor
    2018-01-31T15:02:13+00:00

    Hi Christina, it is possible your Normal template in Word is corrupt, since these files look fine on other PC's

    Close Microsoft Word

    Open Windows File Explorer and navigate to the following folder (replace MyName with your login name)

    C:\Users\Myname\AppData\Roaming\Microsoft\Templates

    Delete Normal.dotm

    Close File Explorer and open Microsoft Word

    Check these files again . . .

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  2. DaveM121 882.8K Reputation points Independent Advisor
    2018-01-31T15:45:55+00:00

    OK Christina . . .

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  3. Anonymous
    2018-01-31T15:43:11+00:00

    Thanks. We had tried that, but will cycle through it again.

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  4. Anonymous
    2018-01-31T15:42:10+00:00

    Thanks. We had tried that, but will cycle through it again.

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  5. Anonymous
    2018-01-31T14:59:13+00:00

    Since you belive it is a corrupt normal.dotm template, why not let word regenerate it.

    Close all Word sessions

    Go to the normal.dotm folder,

    rename normal.dotm ie normal 01.dotm

    start word

    The next time you make a change tha needs to be swtord in the template it will be automatically regenerated.

    If you need to, you can copy your styles and macros from the old normal into the new one.

    FIND NORMAL.DOT / FIND NORMAL.DOTM

    http://wordribbon.tips.net/T006072_Finding_Wher... - Ribbon

    http://word.tips.net/T000862_Finding_Where_Temp... - Menu

    http://word.tips.net/T001668_Opening_a_Template...

    http://addbalance.com/word/normaltemplate.htm

    The links above show a few different ways of finding normal.

    I

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