Share via

Unable to restore Office 365 User: Exchange: The NetID parameter must be specified when the BypassLiveId parameter is used to live-enable a user

Anonymous
2018-02-09T08:05:21+00:00

I accidentally remove a user from office 365. But when I try to recover it shows the following error:

Exchange: The NetID parameter must be specified when the BypassLiveId parameter is used to live-enable a user

The user has no email right now, so how do I fix this?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. Anonymous
    2018-02-09T11:48:32+00:00

    Hi,

    I did use the Users -> Deletes Users from the Office 365 Admin center.. And everything was looking ok. But somehow the Exchange would not seem to restore properly. After some while the user could login to his account using Webmail. But the rest of the company was not able to send him emails.

    We got the following error:

    550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient ******@xxxxx.xx not found by SMTP address lookup 

    AM6PR0102MB3143.eurprd01.prod.exchangelabs.com

    When checking the Exchange Admin page I could not open the settings for the mailbox because it gave the following error.

    The operation couldn't be performed because object '25601c83-6d70-4cf1-9665-37669a7f9f24' couldn't be found on 'DB3PR01A002DC01.EURPR01A002.prod.outlook.com'.

    During the time the user had webmail he was able to backup the emails. So I created a new Office 365 account (with different email address). When that succeeded I deleted the original (restored) account again. Then I added an alias to the new email address and that seems to work.

    So the problem is gone, but it took some time and a lot of work.

    Thanks for the information, but because it is working now I will not try any other things.

    I will close this thread (if possible). 

    Thanks

    Johan

    0 comments

2 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-02-09T15:05:06+00:00

    Hi Johan,

    Thanks for your update and sharing. I am glad to hear that you fixed it now. Hope you have a good day.

    Best Regards,

    Iry

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2018-02-09T11:36:59+00:00

    Hi JohanHerscheid,

    May I know if you restored the deleted user under Users > Deleted users in Office 365 Admin center? Would you mind providing us a screenshot of the error? How long is it since you have deleted the user account?

    Please try to use Azure Active Directory Module for Windows PowerShell to recover the deleted user:

    1. Search Windows Azure Active Directory Module for Windows PowerShell in search box and right click it to Run as administrator.
    2. Type the following commands:
    • $cred = get-credential (Type admin’s credential)
    • Connect-MSOLService -credential:$cred
    • Get-MsolUser –ReturnDeletedUsers (Check if you can get the deleted user)
    • Restore-MsolUser -UserPrincipalName <string> -AutoReconcileProxyConflicts -NewUserPrincipalName <string>

    If you got any error, please provide us a screenshot for further analysis.

    Reference link: https://support.microsoft.com/en-sg/help/2619308/how-to-troubleshoot-deleted-user-accounts-in-office-365--azure--and-in

    Thanks,

    Iry

    0 comments