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Excel 2016 High CPU Usage

Anonymous
2017-02-08T16:20:58+00:00

I have seen several versions of problems with Excel 16 using too much CPU.  I have been experiencing problems with Excel using up to 20% of the CPU for hours after I have closed the application.  During these times, all other Office applications also exhibit slow response. While Excel is running, I often see much higher usage, and very slow response.  This is all new behavior in the last week or two.  Update issue? Anybody else seeing something similar?

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2018-02-28T16:01:35+00:00

    The information provided in the link from Jeraldine Ase seems to have worked for us and stopped the high CPU processing slowdown in Excel 2016.  The link: 

    High CPU Usage

    What worked specifically was step 12, disabling the Hardware Graphics Acceleration.  Excerpt from the post Jeraldine provided:

    1. You may try to disable the Hardware Graphic Acceleration and verify the result:

        Open Excel.

        Click on file, Options.

        Go to the Advanced tab.

        Under the Display section, check the box for 'Disable hardware graphics acceleration'.

        Click ok and restart Excel.

    I hope this helps for everyone.

    Michael

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  2. Anonymous
    2017-12-29T00:18:19+00:00

    I have encountered this many times and have just realised that each time, its when i have opened a file that is waiting for me to click on the Enable Editing button. 

    I work with a lot of downloaded sheets from client sites and if i leave one too long, Excel 2016 goes very very slowly, even on my new laptop.

    as soon as i enable editing or close the file, Excels cpu usage drops from high 40% to 3 or 4 %

    hope this helps.

    mike

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  3. Anonymous
    2017-02-09T20:28:02+00:00

    Hi Chris,

    To address your concern, you may refer to the post of E for Excelon the support thread below:

    Let us know if you need further help.

    Regards.

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  4. Anonymous
    2017-12-29T03:17:20+00:00

    We did resolve this, but have also signed up for Google Apps and will be migrating next year. I ended up having to roll all office installations back by about 6 months (Version 1705 (Build 8201.2102)).

    I had to push Group Policy to disable Windows Updates and change to the Semi Annual channel, rather than Semi Annual Targeted channel. I will try re-enabling updates in a few months in the hope that the issue has been mysteriously addressed.

    We were using Office 365 Pro Plus and Excel 2016, and ended up trying both Version 1711 (Build 8730.2127) and Version 1708 (Build 8431.2131), same issue in both. I believe the issue was introduced in builds prior to this though, some time around the start of September or thereabouts. There was no resolution for those recent versions for us. It wasn't waiting for input as per Mike Ansell's suggestion (but thanks anyway for the suggestion), it was just a buggy build.

    Roll back procedure:

    https://support.microsoft.com/en-us/help/2770432/how-to-revert-to-an-earlier-version-of-office-2013-or-office-2016-clic

    Versions & Channels:

    https://support.office.com/en-us/article/Version-and-build-numbers-of-update-channel-releases-ae942449-1fca-4484-898b-a933ea23def7

    I hope the above can help anyone in similar situation, it became a crippling problem for our business as more and more PC's got patched with the buggy build.

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  5. Anonymous
    2017-12-14T07:11:47+00:00

    Did you find any solution to this?

    I have exactly the same problem within the office. Has been plaguing us for weeks and I'm now out of suggestions other than bin it and move to Google Sheets...

    The million and one ridiculous fixes suggested here have not helped, but have been a massive pain to work through....which was helpful...:

    https://answers.microsoft.com/en-us/msoffice/forum/msoffice\_excel-mso\_win10/high-cpu-usage-when-editing-the-excel-file-for-a/822d255f-d7ee-474c-bdae-846fe357c2ce

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