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How to fix OneDrive Issue when connected VPN with Proxy

Anonymous
2017-11-20T09:10:38+00:00

Hi Experts,

I am unable to use OneDrive when connected to VPN which has proxy.

Getting Errro Coe: 0x8004de42 when connected to VPN. I have already maintained the proxy settings in IE/Edge. All other applications like Skype for Business, Outlook, Store etc.., are working fine but not the OneDrive.

Kindly help me to fix this problem and it is causing lot of issues/delays to my work.

Thanks,

Ashok Kodavati

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-12-05T13:08:58+00:00

Hi Ashok,

Thanks for your sharing.

To benefit other community members who has encountered the same issue, I would like to do a summary:

Authenticated proxies aren’t supported with the OneDrive for Business sync client. Here is a link for the reference.

Given this situation, we kindly suggest you vote for this requirement in UserVoice which is the best way to improve our products.

Appreciate your understanding.

Regards,

Zixuan

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  1. Anonymous
    2017-12-05T14:40:15+00:00

    Thanks Zixuan. And I have voted for this.

    Thanks,

    Ashok

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  2. Anonymous
    2017-12-01T09:58:37+00:00

    Hi Zixuan Yuan,

    Thank you for your reply. I am still facing the issue. My colleagues who are using the same client VPN also facing the same issue.

    Please find requested details below.

    1)  Version 2017 (Build 17.3.7131.1115) and I am using Business account.

    1. Steps:

    a) Logon to my laptop

    b) Access OneDrive - It works fine.

    c) Connect to client VPN.

    d) Getting following error message:

    1. One Drive is working fine if I logout or disable VPN.
    2. I tried with 3 different networks and facing the same issue. One Drive is getting closed automatically as soon as I connect to VPN.

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  3. Anonymous
    2017-11-21T16:33:08+00:00

    Hi Ashok,

    Does the issue persist?

    If so, please post back with the above information at your convenience.

    Regards,

    Zixuan

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  4. Anonymous
    2017-11-20T14:12:29+00:00

    Hi Ashok,

    To narrow down the root cause, could you provide the following information:

    1.Which version of OneDrive are you using? Please capture a screenshot of the OneDrive icon. If it is new OneDrive sync client, share the version as well.(Right-click the icon>Settings>About>About Microsoft OneDrive).

    2.Please share the detailed steps about how you reproduced the issue(e.g. Sign in or sync) and provide the screenshot of the error message.

    3.Disable the VPN, and check whether the issue persists.

    4.Change to another network environment to see the result.

    Regards,

    Zixuan

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