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Word was unable to mail your document

Anonymous
2018-01-22T23:12:34+00:00

Split from this thread.

I have the exact thing happening. Been doing mail merge with outlook for years and after update, all I get is "Word was unable to mail your document." No other message. I started computer in safe mode, I made Mail the default, shut it down, then made outlook default again, shut it down, made a new Word doc and even a new excel sheet with different file names. Still not working. 

High SIerra  10.13.2 (17C205)

Word 16.9

Excel 16.9

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2018-01-25T06:49:19+00:00

Hi Elaine Ellerton,

Thanks for your updates. We have received similar reports of this issue and have set a primary thread. Please subscribe to the following thread for the latest update.

Office for Mac will no longer mail merge documents to email in HTML format

For affected customers to easily identify the information here, this thread will be closed.

Meanwhile, we'd really appreciate if you record a video about the issue at your free time. So that we can better investigate the issue. 

I will send you a Private Message to collect the video.

Regards,

Virgil

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  1. Anonymous
    2018-01-24T18:20:51+00:00

    HI Virgil,

     To clarify, I have been using mail merge with a word docs and an existing excel sheest for years, it stopped working right after the recent update (1 week ago), There was an update today, but no fix. I am absolutely following your steps above and can get a merge to work with plain text, but not HTML. So, something has broken for the mail merge option for HTML. I tried to save as different name, I used new documents, I tried everything. 

    As you can see, this is happening for others in the exact same way:  https://answers.microsoft.com/en-us/msoffice/forum/msoffice\_word-mso\_mac-mso\_mac2016/office-for-mac-will-no-longer-mail-merge-documents/391f66b8-e143-4577-93d5-bcd0ccd88b57?messageId=1c8c6d8b-67e2-4e06-90df-4b9de56be5cf 

    Thanks.

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  2. Anonymous
    2018-01-24T12:41:04+00:00

    Hi Elaine Ellerton,

    I'm sorry to reply you so late. Meanwhile, I’d like to confirm the steps about how you used mail merge.

    1.In Mailing tab,  click Start Mail Merge > E-mail Messages

    2.click Select Recipient , please clarify the option you choose in this step.

    1)Create a new List

    2)Use an Existing List,  select a source list which you have created and prepared already, when a prompt window opens, choose Yes

    3.click Filter Recipients

    4.click Insert Merge Filed, prepare the content of your email in the document

    5.click Preview Results, preview all the email messages.

    6.click Finish & Merge> choose Merge to E-mail,

    in Send As option, select HTML Message, click Mail Merge To Outbox.

    If a prompt window for Outlook opens, click Send.

    7.go to Outlook application, check if all the email messages have been sent.

    If these are not your steps, please clarify and provide your detailed steps.

    Besides, I’d like to know if the issue occurs in a specific Word document or all documents.

    Please save the document as another file format(such as .docx/.dotx/.dot) to check the results.

    Regards,

    Virgil

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  3. Anonymous
    2018-01-23T06:33:09+00:00

    Hi Elaine Ellerton,

    Thanks for sharing your experience. Please give us more time to investigate the issue.

    We will let you know if there are any updates.

    Regards,

    Virgil

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