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MS TEAMS Phone Calls: Prompt response not acknowldged: eg. Dial 1 for Password reset

Joe H 6 Reputation points
2022-10-06T15:41:59.567+00:00

We recently replaced our Desk Phones to MS Teams Calls. The problem is when I enter a response on the Keypad the response to a prompt it is ignored or not received. I was unable to find how to respond to such a prompt anywhere is there a setting I might be missing?

Microsoft Teams | Microsoft Teams for business | Other
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  1. Joe H 6 Reputation points
    2022-10-13T12:35:15.533+00:00

    Hello KaelYao

    I actually figured it out myself. It's more of user training - familiarity functionality issue on how to use the tool. A question probably more suitable for a user forum,

    Simply put I was unaware that in screen that pops for an active call, there is an Keypad Icon in the title bar that only displays a keypad if you click on.
    My error was that I was using same keypad I used to dial the number.

    Once in the call when I displayed that keypad and typed in responses to prompts, it was recognized I was able to successfully navigate any prompts
    presented by the receiving phone system.

    The problem is resolved and no further assistance is required. Thanks for reaching out.

    1 person found this answer helpful.
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  2. Kael Yao 37,746 Reputation points Moderator
    2022-10-07T06:41:18.437+00:00

    Hi @Joe H

    Do you mean the menu options of the auto attendant are not working?

    Did you follow the steps in this link to setup the auto attendant?

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