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Anonymous
2018-01-13T13:11:26+00:00

hi,

I seem to have a problem with word document saving. When I tried to save a document on my Pc, its hang up and read Ms word (365 office) is not responding.

I have tried to uninstall Ms office again and even try to repair it, but this seems to have a same persistent issue. Could kindly someone guide me?

thank you!

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-01-15T04:32:42+00:00

    Just for your information.

    When you copied text into a new blank file and then it worked/saved, that suggests that you original file had some sort of corruption in it.

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  2. Anonymous
    2018-01-14T10:57:02+00:00

    Good Morning,

    It turns out that I copied paste my document material into a new word document file. It seems to resolve the persistent problem.  One solution for Microsoft team to consider ! once again thank you ever so much for everyone feedback.

    good day :)

    Best Regards, 

    Hasnain Ali Qureshi

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  3. Anonymous
    2018-01-13T14:02:14+00:00

    Thank you everyone ! but problem seems to still persist.

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  4. Anonymous
    2018-01-13T13:21:28+00:00

    Hi,

    Please check the following link

    https://support.microsoft.com/en-us/help/313937...

    Let me know if that helps.

    Kind Regards,

    Engr. Jamshed Muhammad

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  5. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2018-01-13T13:14:04+00:00

    Try following one by one and see after every step whether it resolves the issue-

    1. Sometimes, add-ins can cause problems. To determine, if add-in is a problem start your application in safe mode and see if problem has gone away.

    To start in Safe Mode -

    Hold CTRL key and click on application icon and don't release the CTRL key till it asks you for Safe mode confirmation.

    If yes, then start application normally and disable add-ins one by one and start application again every time you disable an add-in to determine the culprit add-in.

    1. Try repairing your office installation (Quick repair is good enough). Try repairing your Office installation. First try Quick Repair (takes 5 - 10 mins) , if that doesn't help then try Online Repair (Takes more than 30 mins but less than 1 hour in general)

    https://support.office.com/en-us/article/Repair...

    1. Login to Windows with a new user profile and see if problem is resolved.
    2. Sometimes, this is caused due to application not being able to access the default printer. Close all office applications and change your default printer through Start > Devices and Printers to another printer. It may be some physical one or One Note or XPS or PDF or anything else. If this is the problem, then you will need to update your printer driver for default printer.
    3. Many third party applications also cause the problem like Tuneup Utilities, Abby Finereader, Kaspersky / Avast Anti Virus etc. See if you have any of them installed. Close them one by one and see whether it helps.

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