Micosoft Word

It could also be the existing normal.dotm template. If it is not an Add-In, try finding and renaming the normal.dotm template. http://addbalance.com/word/normaltemplate.htm#Find

To check if it is an Add-In, do the following:

Press WindowsKey+R

In the box that pops up type (or paste) the following:

winword.exe /a

Press Enter.

If the problem is an Add-In, it will go away with this command.

Like safe mode, this is a diagnostic, not a way to regularly use Word. You want to find and disable the problem Add-In.

http://www.addbalance.com/word/addins.htm

Try following one by one and see after every step whether it resolves the issue (Leave point 1 if you have already tried Online repair) -

1. Try repairing your office installation (Quick repair is good enough). Try repairing your Office installation. First try Quick Repair (takes 5 - 10 mins) , if that doesn't help then try Online Repair (Takes more than 30 mins but less than 1 hour in general)

https://support.office.com/en-us/article/Repair...

2. Sometimes, add-ins can cause problems. To determine, if add-in is a problem start your application in safe mode and see if problem has gone away.

To start in Safe Mode -

Hold CTRL key and click on application icon and don't release the CTRL key till it asks you for Safe mode confirmation.

If yes, then start application normally and disable add-ins one by one and start application again every time you disable an add-in to determine the culprit add-in.

To disable add-in > File > Options > Add-ins > Down below you have Manage: Com Add-in : Press Go > Untick the Add-ins to disable and tick to enable them

3. Login to Windows with a new user profile and see if problem is resolved.
4. Sometimes, this is caused due to application not being able to access the default printer. Close all office applications and change your default printer through Start > Devices and Printers to another printer. It may be some physical one or One Note or XPS or PDF or anything else. If this is the problem, then you will need to update your printer driver for default printer.
5. Many third party applications also cause the problem like Tuneup Utilities, Abby Finereader, Kaspersky & other Anti Viruses etc. If you want to know if some program is conflicting -

Boot your computer in Clean boot mode and then start the application. If it works successfully, then some program is conflicting with this.

Refer to the section - How to determine what is causing the problem after you do a clean boot.

Don't forget to do - Reset the computer to start normally after clean boot troubleshooting.

https://support.microsoft.com/en-us/help/929135...

The problem is with an Add-In more than 90% of the time, in my experience.

I would try running in safe mode, if that works it's an add on causing it.

https://support.office.com/en-us/article/open-o...

If it continues to crash, try rolling back the latest updates: https://support.microsoft.com/en-us/help/277043...