Share via

(undo) doesn't work

Anonymous
2018-05-28T10:18:57+00:00

I have office 365 when I use word I cannot do (undo) I reinstall Microsoft office again but nothing happened. also, I tried office 2016 but the same problem so I lost a lot of work. I use windows 7 system

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

4 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-05-28T11:55:28+00:00

    Hello, it is a pleasure for me to assist you with your request.

    I would recommend to use the next link to proceed with a repair:

    https://support.office.com/en-us/article/repair...

    Let me know if you have any further questions.

    1 person found this answer helpful.
    0 comments
  2. Stefan Blom 338.9K Reputation points MVP Volunteer Moderator
    2018-05-29T15:51:41+00:00

    Note that not all actions can be undone. However, if you are saying that Undo is always greyed out (inaccessible), then the first thing to check is what happens if you start Word in Safe mode (https://support.office.com/en-us/article/open-office-apps-in-safe-mode-on-a-windows-pc-dedf944a-5f4b-4afb-a453-528af4f7ac72).

    0 comments
  3. DaveM121 870.6K Reputation points Independent Advisor
    2018-05-28T10:57:12+00:00

    Hi Ahmed, follow these steps to perform a full repair of your Office installation . . .

    Open Control Panel - Programs and Features

    Click Microsoft Office in the list of installed applications

    At the top, click 'Change'

    On the resulting dialog, click 'Repair' - choose the online repair, it is a comprehensive fix

    That should fix any issues with your Office Installation . . .

    0 comments
  4. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2018-05-28T10:20:55+00:00

    Please try these options one by one and check after each option.

    1. Try repairing your office installation (Quick repair is good enough). Try repairing your Office installation. First try Quick Repair (takes 5 - 10 mins) , if that doesn't help then try Online Repair (Takes more than 30 mins but less than 1 hour in general)

    https://support.office.com/en-us/article/Repair...

    1. Sometimes, add-ins can cause problems. To determine, if add-in is a problem start your application in safe mode and see if problem has gone away.

    To start in Safe Mode -

    Hold CTRL key and click on application icon and don't release the CTRL key till it asks you for Safe mode confirmation.

    If yes, then start application normally and disable add-ins one by one and start application again every time you disable an add-in to determine the culprit add-in.

    To disable add-in > File > Options > Add-ins > Down below you have Manage: Com Add-in : Press Go > Untick the Add-ins to disable and tick to enable them

    1. Many third party applications also cause the problem like Tuneup Utilities, Abby Finereader, Kaspersky & other Anti Viruses etc. If you want to know if some program is conflicting -

    Boot your computer in Clean boot mode and then start the application. If it works successfully, then some program is conflicting with this.

    Refer to the section - How to determine what is causing the problem after you do a clean boot.

    Don't forget to do - Reset the computer to start normally after clean boot troubleshooting.

    https://support.microsoft.com/en-us/help/929135...

    1. Login to Windows with a new user profile and see if problem is resolved.

    Do let me know if you have any more question or require further help. If above didn't work, I will supply more troubleshooting steps to solve this problem.

    0 comments