Outlook 2013 and Office 365 not saving autodiscover settings

Hi Allen Truban,

Thanks for your information in private messages, we checked the Autodiscover test results and find it isn’t normal. The result shows your account seems didn't route to the right Office365 online server.

To further check the Autodiscover service, we also checked the DNS records configuration, and noticed that you have one autodiscover.outlook.com CNAME record and another A record. Generally, if you set up the A record pointing to the IP address of a specific server, there might be conflict about the routing of autodiscover,  please try to delete all of the A records (you may let your admin check and perform it) and see whether the issue persists.

Thanks,

Anna

Hi Allen Truban,

According to the former posts, it that means you couldn’t see the added attendee’s free/business time when scheduling meetings->scheduling assistance? The Free/Busy shows slashed lines in Scheduling Assistant?

Since your account is an Office 365 online account, and have tried in new profile, new Windows 7 OS, and run the SaRA, to further look into this issue, please take a remote autodiscover test at: https://testconnectivity.microsoft.com/ ->select “Office 365” tab-> choose “Microsoft Office Outlook Connectivity Tests” and check the “Outlook Autodiscover” radio button->click “Next”, and input the Office 365 account email address, password and verification code, and perform the test, after test finished, please save the Test Details as HTML format file to me via Private Messages(to protect your privacy): https://answers.microsoft.com/en-us/privatemessage/inbox .

This test is to check the autodiscover service for your account, besides, may I confirm with you the following information?

1. Do other people inside the organization have the same issue?
2. Have you checked on Outlook Web App (https://outlook.office365.com/owa/ ), is the issue exists on web side?
3. How did the Office 365 environment deployed in your organization, cloud-based, or hybrid? Since there’s are an related Outlook known issue in the March 2018 updates, you can refer to this link to see if it matches your situation: https://support.office.com/en-us/article/fixes-or-workarounds-for-recent-issues-in-outlook-for-windows-ecf61305-f84f-4e13-bb73-95a214ac1230 .

Thanks,

Anna

Thank you for your response.  We are using Office Standard 2013

Microsoft Outlook 2013 (15.0.5023.1000) MSO (15.0.5023.1000) 32-bit

1. Which Outlook 2013 version are you using? See What version of Outlook do I have?

-We are using Office Standard 2013

  Microsoft Outlook 2013 (15.0.5023.1000) MSO (15.0.5023.1000) 32-bit

2. Is it Outlook 2013 client latest updated? Yes, Outlook has no available updates

3. How did you set up the Office 365 account, via using Auto Account setup option orManual setup option?    I used Auto Account setup.

I ran the Support and Recovery Assistant for Office 365.  Under the Configuration Summary I see this:

Outlook Profile Info

Default Profile = Outlook

Scanned Profile = Outlook

Mailbox Server = xxxxxxx-1111-2222-3333-444444444444@****

User SMTP Address = SMTP:******@xxxxxx.com

Server Version = 15.20.696.3

Office 365 = False

Profile Type =Unicode

Profile Mode =Cached

Cached mode download style =Full Items

Download Shared Folders= True

Stores in Profile

at***an@f***ss.com (default)

Type = olPrimaryExchangeMailbox

Folders = 41

On my desktop, it show Office 365 = True.  Something is not registering correctly on the test system.

Hi Allen,

Based on the description issue is most likely to lie with client side. In order to narrow down the issue, I would like to collect the following information with you:

1. Which Outlook 2013 version are you using? See What version of Outlook do I have?
2. Is it Outlook 2013 client latest updated? If not, please check for Office updates and install required updates.
3. How did you set up the Office 365 account, via using Auto Account setup option or Manual setup option?    

Moreover, please use the Office 365 Support and Recovery Assistant (SaRA) tool that can diagnose and fix the Outlook problems. Please download the tool and run the Support and Recovery Assistant on the affected computer troubleshoot the issue. See: Fix Outlook and Office 365 issues with the Support and Recovery Assistant

Best regards,

Shyamal