Share via

Unable to configure Outlook anywhere for a new tenant created onmicrosoft.com

Anonymous
2018-07-04T05:05:42+00:00

We have been stuck in a situation where in we have not been able to configure Outlook  and it continually prompts for password. We have tried it from different networks, different systems, but nothing works. Initially OWA was also not working, but now it is working. 

We have not been able to get any help till now.

 (removed by moderator to protect your privacy) 

Below are connectivity test results:

<?xml version="1.0" encoding="UTF-8"?>

-<testresult elapsedMilliseconds="5846" additionaldetails="" resultdescription="The Outlook connectivity test failed." testdescription="Testing Outlook connectivity." contentUrl="" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" status="FatalError">

-<children>

-<testresult elapsedMilliseconds="5846" additionaldetails="" resultdescription="Testing Autodiscover failed." testdescription="The Microsoft Connectivity Analyzer is attempting to test Autodiscover for  (removed by moderator to protect your privacy)  ." contentUrl="" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" status="FatalError">

-<children>

-<testresult elapsedMilliseconds="5846" additionaldetails="" resultdescription="The Autodiscover service couldn't be contacted successfully by any method." testdescription="Attempting each method of contacting the Autodiscover service." contentUrl="" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" status="FatalError">

-<children>

-<testresult elapsedMilliseconds="989" additionaldetails="" resultdescription="Testing of this potential Autodiscover URL failed." testdescription="Attempting to test potential Autodiscover URL https://: (removed by moderator to protect your privacy) 443/Autodiscover/Autodiscover.xml" contentUrl="" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" status="Error">

-<children>

-<testresult elapsedMilliseconds="152" additionaldetails="IP addresses returned: " resultdescription="The host name resolved successfully." testdescription="Attempting to resolve the host name kessentials.com in DNS." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success">

<children/>

</testresult>

-<testresult elapsedMilliseconds="250" additionaldetails="" resultdescription="The port was opened successfully." testdescription="Testing TCP port 443 on host kessentials.com to ensure it's listening and open." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success">

<children/>

</testresult>

-<testresult elapsedMilliseconds="585" additionaldetails="" resultdescription="The SSL certificate failed one or more certificate validation checks." testdescription="Testing the SSL certificate to make sure it's valid." contentUrl="" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" status="Error">

-<children>

-<testresult elapsedMilliseconds="556" additionaldetails="The SSL certificate failed validation for an unknown reason ." resultdescription="The Microsoft Connectivity Analyzer wasn't able to obtain the remote SSL certificate." testdescription="The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server on port 443." contentUrl="" errorid="8eb350e1-1c54-4dcc-ac73-58d1018d2ae6" status="Error">

<children/>

</testresult>

</children>

</testresult>

</children>

</testresult>

-<testresult elapsedMilliseconds="4159" additionaldetails="" resultdescription="Testing of this potential Autodiscover URL failed." testdescription="Attempting to test potential Autodiscover URL https://autodiscover. (removed by moderator to protect your privacy) :443/Autodiscover/Autodiscover.xml" contentUrl="" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" status="Error">

-<children>

-<testresult elapsedMilliseconds="76" additionaldetails="IP addresses returned: " resultdescription="The host name resolved successfully." testdescription="Attempting to resolve the host name autodiscover. in DNS." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success">

<children/>

</testresult>

-<testresult elapsedMilliseconds="4083" additionaldetails="A network error occurred while communicating with the remote host. " resultdescription="The specified port is either blocked, not listening, or not producing the expected response." testdescription="Testing TCP port 443 on host autodiscover. to ensure it's listening and open." contentUrl="http://go.microsoft.com/?linkid=9843832" errorid="c716c7b4-a473-4ca4-8859-fc9c5bb12ad1" status="Error">

<children/>

</testresult>

</children>

</testresult>

-<testresult elapsedMilliseconds="691" additionaldetails="" resultdescription="The attempt to contact Autodiscover using the HTTP Redirect method failed." testdescription="Attempting to contact the Autodiscover service using the HTTP redirect method." contentUrl="" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" status="FatalError">

-<children>

-<testresult elapsedMilliseconds="10" additionaldetails="IP addresses returned: " resultdescription="The host name resolved successfully." testdescription="Attempting to resolve the host name autodiscover. in DNS." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success">

<children/>

</testresult>

-<testresult elapsedMilliseconds="18" additionaldetails="" resultdescription="The port was opened successfully." testdescription="Testing TCP port 80 on host autodiscover. to ensure it's listening and open." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success">

<children/>

</testresult>

-<testresult elapsedMilliseconds="3" additionaldetails="Redirect URL: https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml HTTP Response Headers: Pragma: no-cache X-FEServer: DM5PR21CA0062,DM5PR21CA0062 X-RequestId: 3008d816-3102-4cc4-aa02-f0fb34570693 Strict-Transport-Security: max-age=31536000 Connection: close Content-Length: 0 Cache-Control: no-cache Date: Wed, 04 Jul 2018 04:56:54 GMT Location: https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml Server: Microsoft-IIS/10.0 X-Powered-By: ASP.NET " resultdescription="The redirect (HTTP 301/302) response was received successfully." testdescription="The Microsoft Connectivity Analyzer is checking the host autodiscover.kessentials.com for an HTTP redirect to the Autodiscover service." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success">

<children/>

</testresult>

-<testresult elapsedMilliseconds="660" additionaldetails="" resultdescription="Testing of this potential Autodiscover URL failed." testdescription="Attempting to test potential Autodiscover URL https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml" contentUrl="" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" status="FatalError">

-<children>

-<testresult elapsedMilliseconds="53" additionaldetails="IP addresses returned: " resultdescription="The host name resolved successfully." testdescription="Attempting to resolve the host name autodiscover-s.outlook.com in DNS." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success">

<children/>

</testresult>

-<testresult elapsedMilliseconds="22" additionaldetails="" resultdescription="The port was opened successfully." testdescription="Testing TCP port 443 on host autodiscover-s.outlook.com to ensure it's listening and open." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success">

<children/>

</testresult>

-<testresult elapsedMilliseconds="70" additionaldetails="" resultdescription="The certificate passed all validation requirements." testdescription="Testing the SSL certificate to make sure it's valid." contentUrl="" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" status="SuccessWithWarnings">

-<children>

-<testresult elapsedMilliseconds="22" additionaldetails="Remote Certificate Subject: CN=outlook.com, O=Microsoft Corporation, L=Redmond, S=Washington, C=US, Issuer: CN=DigiCert Cloud Services CA-1, O=DigiCert Inc, C=US." resultdescription="The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate." testdescription="The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server autodiscover-s.outlook.com on port 443." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success">

<children/>

</testresult>

-<testresult elapsedMilliseconds="1" additionaldetails="Host name autodiscover-s.outlook.com was found in the Certificate Subject Alternative Name entry." resultdescription="The certificate name was validated successfully." testdescription="Validating the certificate name." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success">

<children/>

</testresult>

-<testresult additionaldetails="" resultdescription="The certificate is trusted and all certificates are present in the chain." testdescription="Certificate trust is being validated." contentUrl="" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" status="SuccessWithWarnings">

-<children>

-<testresult elapsedMilliseconds="16" additionaldetails="A total of 1 chains were built. The highest quality chain ends in root certificate CN=DigiCert Global Root CA, OU=www.digicert.com, O=DigiCert Inc, C=US." resultdescription="One or more certificate chains were constructed successfully." testdescription="The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=outlook.com, O=Microsoft Corporation, L=Redmond, S=Washington, C=US." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success">

<children/>

</testresult>

-<testresult elapsedMilliseconds="1" additionaldetails="The Microsoft Connectivity Analyzer can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled." resultdescription="Potential compatibility problems were identified with some versions of Windows." testdescription="Analyzing the certificate chains for compatibility problems with versions of Windows." contentUrl="" errorid="1339c33a-8f21-427b-a323-4cee1a13f517" status="Warning">

<children/>

</testresult>

</children>

</testresult>

-<testresult elapsedMilliseconds="0" additionaldetails="The certificate is valid. NotBefore = 9/13/2017 12:00:00 AM, NotAfter = 9/13/2018 12:00:00 PM" resultdescription="Date validation passed. The certificate hasn't expired." testdescription="Testing the certificate date to confirm the certificate is valid." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success">

<children/>

</testresult>

</children>

</testresult>

-<testresult elapsedMilliseconds="21" additionaldetails="Accept/Require Client Certificates isn't configured." resultdescription="Client certificate authentication wasn't detected." testdescription="Checking the IIS configuration for client certificate authentication." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success">

<children/>

</testresult>

-<testresult elapsedMilliseconds="492" additionaldetails="" resultdescription="Autodiscover settings weren't obtained when the Autodiscover POST request was sent." testdescription="Attempting to send an Autodiscover POST request to potential Autodiscover URLs." contentUrl="" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" status="FatalError">

-<children>

-<testresult elapsedMilliseconds="492" additionaldetails="An HTTP 401 Unauthorized response was received from the remote Unknown server. This is usually the result of an incorrect username or password. If you are attempting to log onto an Office 365 service, ensure you are using your full User Principal Name (UPN). HTTP Response Headers: request-id: e11b1743-193e-4269-b7f5-10d1a4f7bad5 X-CalculatedBETarget: cy1pr0301mb1194.namprd03.prod.outlook.com X-FEServer: DM5PR04CA0054 Content-Length: 0 Cache-Control: private Date: Wed, 04 Jul 2018 04:56:54 GMT Server: Microsoft-IIS/10.0 WWW-Authenticate: Basic Realm="" X-AspNet-Version: 4.0.30319 X-Powered-By: ASP.NET " resultdescription="The Microsoft Connectivity Analyzer failed to obtain an Autodiscover XML response." testdescription="The Microsoft Connectivity Analyzer is attempting to retrieve an XML Autodiscover response from URL https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml for user ." contentUrl="" errorid="6c458392-3a8c-4bc2-942e-7ab533744106" status="FatalError">

<children/>

</testresult>

</children>

</testresult>

</children>

</testresult>

</children>

</testresult>

</children>

</testresult>

</children>

</testresult>

</children>

</testresult>

Microsoft 365 and Office | Subscription, account, billing | For business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2018-07-06T13:40:30+00:00

Hi Neha,

Thank you for the information and sorry for the late reply. I’ve checked the Microsoft Remote Connectivity Analyzer report, and I found when attempting to test potential Autodiscover URL, it’s always failed. Thus, I suggest you check if the DNS records of this domain are enabled to be resolved in the domain registrar, especially the CNAME records. You can refer to the article Create DNS records at any DNS hosting provider for Office 365 to add the DNS records to the domain. And then please make sure all of the DNS records are enabled to be resolved. 

If the issue persists, please send me the SaRA report and the screenshot of the DNS records configuration in your domain via private message for the further investigation. Your patience and understanding are highly appreciated.

Regards,

Marvin

Was this answer helpful?

0 comments

3 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-07-10T03:15:25+00:00

    Hi Neha,

    Did you have any update with us? If the issue persists, feel free to let me know at your convenience. And if the issue has been resolved, it's a good idea to share the solution in the community for helping more people encountered the same situation like you.

    Best regards,

    Marvin

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-07-04T11:04:49+00:00

    It is happening for all the users and it is happening in every system, I even tried using a different system.

    1. All the users are facing the issue, no one is able to configure the Outlook.
    2. No we are only using Exchange Online, so I am not sure, but we get the same records in admin center as well

    This is what I get when I run SARA

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-07-04T10:32:03+00:00

    Hi Neha,

    Thank you for post your issue in the community. For the security of your personal information, I have removed the email address and your domain name. Based on your description, the Outlook keeps asking for password when configuring the account. According to the connectivity test, the issue is probably related with the authentication. There’re some suggestions for you.

    1. Double check and make sure there’s no typo in the username and password.
    2. Besides, please clear account credentials in Credential Manager and try to configure again. Before removing the credentials, you can back up credentials.

    1. Also, you can download and run the Microsoft Support and Recovery Assistance (SaRA) to try to repair the issue. Moreover, please send me the report of SaRA in Private Message if it’s convenience.

    If the issue still exists, for better help you, I’d like to confirm the detailed situation.

    1. Have the others in your organization encountered the same issue?
    2. From my research, I found the MX record of your domain is different with the Office 365 domain, is the account an on-premises account? 
    3. Could you export the Microsoft Remote Connectivity Analyzer test result and send it to me in PM?

    Regards,

    Marvin

    Was this answer helpful?

    0 comments