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Hello
Please i need your help on this issue.
When we try to forward call to a mobile number is not working for the call queue member when the call is received via the queue.
Do you know how to go about this
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Hi @IBN
You will need to forward the call to the user in question for call forward to work. By default a Auto attendant or Call queue will ignore any rules the end users have on their calls. This is by design to stop call being forward off and unable to be retrieved.
But if you Forward the call to the user the call is no longer being held by the AA or CQ so the users call settings take affect.
Hope that helps.
Regards,
T
Thank you for your reply.
Is there any way that MS Teams doesn’t ignore an individual, who is call queue member, call forwarding settings?
I need this functionality working.
Only If you forward that call to a user. So that the call is now out of the call queue.
Regards,
T
I'm curious to know the reason behind your question.
I understand the question, but from my point of view calls to group numbers (callqueue) shouldn't use any user forwarding setting as this is configured in the callqueue itself. If it was possible, calls to group numbers would route to any other number. It can even end in a personal voicemail from an user.
The solution that @Tiaan provided is the best. Use a QueueTimeOut and route it to a specific user as an escape.
Kind Regards,
Mitchell Bakker