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Onedrive storage full, can not delete files

Anonymous
2018-09-03T07:46:40+00:00

good day

I've reached my one drive storage limit with 0.00kb of space free. both my recycle bin and second stage bin are empty but I wanna delete some files so I can upload other important ones. the problem is that I can't delete any files as I always get the feedback that there is not enough space to delete files I want.  I tried using the app but its stuck on processing changes and no files are deleted as a result. Please help me so that I can free up storage and continue syncing files

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2018-09-14T14:14:39+00:00

    It seems there is a fundamental flaw in the system design if you have add space so you can delete items.  The reason for this situation needs explaining or it needs to be fixed.

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  2. Anonymous
    2018-09-15T09:07:23+00:00

    yeah, they should cap storage so that there's always space for deleting files, maybe reserve it for recycle bin. Because in my case I've used full1024 GB. The default process is that when I delete files, they are temporarily stored on the recycle bin, which shares the same space as my files. So technically there's no way to delete files without sending them to the recycle bin. And if my storage is completely full, then the delete process won't execute and I'm stuck on this loop.

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  3. Anonymous
    2018-09-15T15:08:30+00:00

    If the lack of space in the recycle bin prevents you from deleting items, OneDrive should simply tell you that the item is too big for the recycle bin and ask you if it is still OK to delete it.  This is done in other parts of Windows.  That solution is obvious so I suspect there is a fundamental design flaw in OneDrive.

    OneDrive is full of similar "gotchas" that are so inadequately documented that the user must either read a large number of disparate web pages to discover them or stumble across them one by one and then have to search for solutions.   That takes a lot of time.  I ought to publish the list I kept.  The only reason I keep using it is that I like the Access database program that is part of Office 365 and one TB of OneDrive comes with it.

    OneDrive really needs a comprehensive user guide that includes its "advanced" functions and they need to fix its numerous bugs ("gotchas").

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  4. Anonymous
    2018-10-01T11:40:43+00:00

    Thanks,

    I am grateful to inform you that we have managed to successfully resolve the problem. My quota was increased to 5TB as you have suggested. Refer to the screenshot for more details.

    I also want to know what I should do to prevent this from happening in the future. 

    Regards,

    Meshack

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  5. Anonymous
    2018-09-03T09:31:34+00:00

    This is what happens when I try to delete any file:

    ..........................................................................................................................................................................

    my recycle bin  and its second stage are empty as well:

    ...............................................................................................................................................................................................

    The app keeps on processing 962 changes, counts down and repeats:

    ...

    Heres the screenshot on my account:

    ...

    .....................................................................................................................................................................................................

    About my PC:

    ...

    ....................................................................................................................................................................................................

    lastly, I can't even delete a single file even if its 10kb, I can only delete the empty folders.

    here's the screenshot on browser storage info:

    ........................................................................................................................................................................................

    [PII is masked by the moderator]

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