SharePoint 2010 Approval workflow

Question

SharePoint 2010 Approval workflow

Raymund Concon 1

I am getting this error -
The invoice metadata has been saved successfully, but the approval workflow failed to start. The invoice status will be reverted back to 'Draft'. Please try again later. (Error ID:3bd5513f-cdf6-4702-
aeab-3a6c45ce89d4)
Please refer to Error ID: 3bd5513f-cdf6-4702-aeab-3a6c45ce89d4

Is this something to do with mail exchange that we are having issues with. Let me know how to fix this issue.

Thanks.
Raymund

Raymund Concon 1 Reputation point

2022-10-19T13:22:19.247+00:00

Hi Xuyan,

Where can I find the ULS log ?
Xuyan Ding - MSFT 7,601 Reputation points

2022-10-20T06:53:58.123+00:00
Hi @Raymund Concon ,

For event log of a workflow, you will need to check the workflow history list(If there is, but if the workflow doesn't start successfully it won't find anything.). You can access it via browser or export it with a PowerShell script.

You need to use event viewer to check event log,just open the Event Viewer, and goes to Windows Logs>Application, then you can filter all logs.

For SharePoint logs,we usually use ULS Viewer to get detailed error messages, you can refer to this article for details.
How to Use ULS Log Viewer to Analyze SharePoint Errors?
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Xuyan Ding - MSFT 7,601 Reputation points

2022-10-24T05:26:57.08+00:00

Hi @Raymund Concon ,

How is the case going? Did you check those points in my answer?
You can comment us at any time and we will continue to follow up.

1 answer

Your answer

Raymund Concon 1 Reputation point

2022-10-19T13:22:19.247+00:00

Hi Xuyan,

Where can I find the ULS log ?
Xuyan Ding - MSFT 7,601 Reputation points

2022-10-20T06:53:58.123+00:00

Hi @Raymund Concon ,

For event log of a workflow, you will need to check the workflow history list(If there is, but if the workflow doesn't start successfully it won't find anything.). You can access it via browser or export it with a PowerShell script.

You need to use event viewer to check event log,just open the Event Viewer, and goes to Windows Logs>Application, then you can filter all logs.

For SharePoint logs,we usually use ULS Viewer to get detailed error messages, you can refer to this article for details.
How to Use ULS Log Viewer to Analyze SharePoint Errors?
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Xuyan Ding - MSFT 7,601 Reputation points

2022-10-24T05:26:57.08+00:00

Hi @Raymund Concon ,

How is the case going? Did you check those points in my answer?
You can comment us at any time and we will continue to follow up.

Answer 1

Hi @Raymund Concon ,

Are workflows for the same list item being triggered at the same time? This may cause conflict.
Did you repost the workflow and still get the same error on startup? Does it happen in all workflows? Strat workflow with other account instead of system account and compare the results.
Deactivate and re-activate the Workflows feature in Site collection features and check again.
Clear the SharePoint Designer cache.
Clear the SharePoint Designer login credentials.
Have you recently made a .NET security update, check it and refer to the article to get it working after the update. (As the workaround mentioned in the article, this updated solution is to add some types in the web.config file on the SharePoint server.)
Reference: SharePoint workflows stop working after you install .NET security updates for CVE-2018-8421
You will need to check the ULS log to find error message which may be related to this issue.

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Xuyan Ding - MSFT 7,601 Reputation points

2022-11-01T05:29:43.86+00:00

Hi Raymund,

Is there any update on this thread? Comment here if you still need any help.

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SharePoint 2010 Approval workflow

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