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Word 2016 keeps freezing up and saying not responding

Anonymous
2018-08-28T17:22:28+00:00

Word freezes up every other minute. The screen goes black and says not responding, then it comes back on within ten seconds. It's frustrating as heck! I've already tried both of the quick fix things, and it's still doing it.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-08-28T20:02:04+00:00

    It's happening in multiple documents. I'm wondering if it got messed up in the most recent Windows update.

    I don't want to have to go into safe mode. I use multiple programs simultaneously, and they won't all work in safe mode, at least I don't think so. Also, I'm an author and cannot afford to lose my work.

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  2. Anonymous
    2018-08-28T19:46:03+00:00

    I didn't have that in my list of apps.

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  3. Charles Kenyon 167.1K Reputation points Volunteer Moderator
    2018-08-28T17:26:37+00:00

    Hi,

    First, if you saw a response about support with a phone number, do NOT call that number. It is a SCAM. It will be removed from the forum by moderators but you may have received an email when the scammers posted it.

    Then, to your problem...

    Is this a problem with one document or all documents or something in between?

    Does it happen if you open Word in Safe mode?

    https://support.office.com/en-us/article/Open-O...

    Safe mode is not a way to regularly use Word, but it is a valuable diagnostic step. If your problem goes away when you use Safe mode, we can walk you through other steps that may help eliminate the problem. Please write back.

    If it works in Safe mode, you may want to look at the following while waiting for more information from me or here on the forum.

    http://www.addbalance.com/word/addins.htm


    This link is to a page on my website. It is safe. I am providing it because I think it contains information that will help you. However, as an Independent Advisor I am required to add the following when posting here with a link to any non-Microsoft site:


    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.


    I hope this information helps. Please let me know if you have any more questions or require further help.

    Regards

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  4. Anonymous
    2018-08-28T17:25:53+00:00

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