Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hi Branda, in that case it has more than likely stalled, it would be best to stop that and start over . . .
Use this tool from Microsoft to remove all remnants of a previous Office Installation:
https://support.office.com/en-us/article/Uninst...
Then go to http://www.office.com and if you're not already signed in, select Sign in
On the Office home page, select Install Office - Install