No Windows 10 Version 2004 Update

Mark Lipstein 11

Here it is, near the end of September, and I still cannot get the Windows 2004 May Update through Windows Update. I am stuck on version 1909. And the October Update is about to be released. My computer is 20 months old (HP Pavillion Gaming Desktop 790-0025t), came preinstalled with Windows 10, and every update available on Windows Update, and through HP, has been installed. Why is this happening?

Dale Huhtala 66 Reputation points

2020-12-14T17:12:02.117+00:00

I finally found a solution! The trick is to stop messing with Conexant drivers altogether! There are no compatible versions out there...what I did was change the driver to a generic Windows HD Audio driver instead.

From Device Manager, select Sound, video and game controllers
Right-click on Conexant Smart Audio and select Update driver
Click on Browse my computer for drivers (not search automatically)
Let it use the default path and select "let me pick from a list..."
You should have a Microsoft HD Audio driver or something similar to that listed - click on that

Now you don't have Conexant drivers active - you can run the update with no issues! The only reason you're blocked from updating is because it detects those Conexant drivers. If you use the MS drivers instead, the problem has been resolved! I went from 1909 directly to 20H2 using the Windows Assistant manual install and I had absolutely no problems at all! Conexant drivers get automatically reinstalled!
Bhargav Gohil 1 Reputation point

2021-02-26T16:28:09.943+00:00

The popup after clicking is saying that it "might make the system unstable", then also should I do ?
Dale Huhtala 66 Reputation points

2021-02-26T17:50:22.577+00:00

I would try it anyway...you can back out the driver if it causes problems. Once you get Windows to launch the update process, it will fix all those issues automatically.
Bhargav Gohil 1 Reputation point

2021-02-26T18:09:38.957+00:00

Actually, the thing is Last time I updated through the update assistance app, though windows was updated to 2004 but the whole screen got fainted blue... like a light layer of blue. Then I had to retrieve back to the older version.. and from that time I am scared to update. So I don't want to go through that thing again LOL
Dale Huhtala 66 Reputation points

2021-02-26T18:14:52.41+00:00

That's definitely not a Conexant driver issue...that seems like a video driver issue. Often, if you boot up in the new version - and just leave it for an hour or so, it will detect all required drivers and install them automatically - and usually fix problems like that. I usually download the video drivers directly but I've been surprised how well the needed drivers are auto-detected - if you wait for them to do their job.
Bhargav Gohil 1 Reputation point

2021-02-26T18:53:40.857+00:00

So, just a quick help from you. On intel download centre there are new graphics drivers available but I haven't got any Graphic drivers to update notification on my system, so should I force the download from Intel's website or wait for some time?
Dale Huhtala 66 Reputation points

2021-02-26T19:10:00.597+00:00

The driver should be detected by Windows Update and they would install automatically through that process. Intel is not good for finding drivers...I would check the Windows update page and check for updates. If they haven't been found after an hour, then you would probably need to install Intel's auto update app which should find the right drivers and prompt you to download them.
Dale Huhtala 66 Reputation points

2021-02-26T19:14:38.177+00:00

I would actually install the Intel update utility first before trying the Windows update to make sure everything is updated ahead of time. https://www.intel.ca/content/www/ca/en/support/detect.html
Mark Lipstein 11 Reputation points

2021-02-26T19:27:47.263+00:00

I finally tried that . Hasn't updated to version 2004 yet. Computer is functional but I keep getting a message that "A Conexant audio device could not be found. The application will now exit." Is there any way to eliminate that message?
Bhargav Gohil 1 Reputation point

2021-02-26T19:32:43.307+00:00

Thank You soo much dude :)
Mark Lipstein 11 Reputation points

2021-02-27T16:01:13.943+00:00

I figured out how to stop that message. In Services, disabled and stopped CxUtilSvc.
Mark Lipstein 11 Reputation points

2021-03-05T20:46:12.99+00:00

It's been a week since I went to the generic Microsoft audio driver, but the Windows 10 update has not occurred. Did you also delete the Conexant program in Control panel/Programs and Features?
Dale Huhtala 66 Reputation points

2021-03-05T21:10:54.663+00:00

I never did wait to see if the auto-update worked. I went to the Update Assistant:
https://support.microsoft.com/en-us/topic/windows-10-update-assistant-3550dfb2-a015-7765-12ea-fba2ac36fb3f#:~:text=The%20Windows%2010%20Update%20Assistant,you%20download%20the%20Update%20Assistant.

This allows you to trigger the update manually (without having to download ISO images, etc) - it just manually forces the Windows Update process. Once I changed my Conexant driver to a generic MS driver, it worked great.

When the update was done, the conexant driver was reinstalled automatically and all automatic updates since then have worked flawlessly.
Mark Lipstein 11 Reputation points

2021-03-06T18:40:41.277+00:00

That worked. Took a while, but Windows is now up to date. Thank you. I don't understand why this is not offered by Microsoft as a work around instead of the published work around - contact your computer manufacturer to see if they have an updated audio driver. That's like talking to the wall. Makes me wonder what is going on with Conexant/Synaptics.
liron-flame-ware 1 Reputation point

2021-03-24T18:18:24.483+00:00

The Update Assistant worked for me.
Thanks
Daryl DeCrow 1 Reputation point

2021-06-03T01:45:09.933+00:00

Thanks to your posts I was able to update my Windows 10 ver. 2002 to ver. 21H1. I had no problems with the update. Thank you!!
Mark Squires 1 Reputation point

2022-01-11T19:13:06.997+00:00

Just reporting back after some time. For the record ,I never did find a way to fix the Conexant problem. What I eventually discovered after watching a video from a computer guy was that trying to upgrade or workaround the Conexant driver was wholly unnecessary. When you go to update the driver in Device Manager, you can ask Windows to look for an update, and that does not work. OR, you can search for another driver on the computer already. Doing that gives you the choice of the Conexant driver and a generic driver, at least it did for me.

Choose generic, reboot. The only downside is that you no longer have the Conexant driver. I haven't noticed any issues. Windows immediately updated to 21h2. Done.

12 answers

Dale Huhtala 66 Reputation points

2020-09-24T01:12:24.22+00:00

Do NOT attempt to install 2004 on your laptop! As JennyFeng says above...the block is there for a reason. But do NOT install 2004 from the media creation tool either - there are tons of people who have completely screwed their laptops by forcing the install when it is not compatible. They are bluescreening constantly and their machine becomes worthless. The only option is to wait for the drivers to be updated by Conexant. I have no idea why they are waiting so long to do that...it's becoming a concern!
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Mohammad Sakhaei 11 Reputation points

2020-10-10T04:01:18.08+00:00

It is both Conexant and Microsoft, they have dropped the ball hard here, shame on you for abandoning your customers.
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LittleNick 11 Reputation points

2020-10-12T13:03:26.31+00:00
I've been following this since May and the Microsoft instructions seem pretty clear:

The recommended workaround is to download a driver update from your OEM but neither HP nor Conexant have issued an update for my PC

If you are affected by a blocked update due to driver incompatibility Microsoft say you should not attempt a manual/forced update via the media creation tool and as stated here the reason for that is the risk of blue-screen crashes

This issue was last updated some time in August so it has been left unfixed for 5 months and untouched for 2 months.

I've tried forcing Conexant drivers that look similar that HP have provided as updates for other laptops with Conexant audio but on my 2017 HP Envy x360 15-aq101na that just results in no audio output

In another month or so, I might experiment by making a backup and then forcing a clean Win 10 install in the hope that this may work but I suspect this would leave me having to recover from my backup.

Finally, I've seen some suggestion that it's possible to remove the Conexant drivers and revert to Microsoft defaults but I haven't been successful in attempting this. Has anyone here done a clean install or succeeded in removing the Conexant drivers?
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Jenny Feng 14,246 Reputation points

2020-09-21T03:00:25.927+00:00

@Mark Lipstein
Hi,

The block is in place because of various compatibility issues with numerous systems and hardware configurations.

If you cannot repair install the installation, and want to update to latest version, the fastest way to get the upgrade is through Media creation tool or ISO file.

Before making any changes in your computer, I suggest you to create a System Restore point, so that you can restore back your computer to previous working state if something goes wrong.

The Windows 10 2004 ISO is available from the Microsoft Windows 10 ISO download page:
https://www.microsoft.com/en-us/software-download/windows10

Hope above information can help you.

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Mark Lipstein 11 Reputation points

2020-12-14T18:45:57.647+00:00

Jenny -

Please note today's response from DaleHuhtala-9912, which basically is - "I finally found a solution! The trick is to stop messing with Conexant drivers altogether! There are no compatible versions out there...what I did was change the driver to a generic Windows HD Audio driver instead."

Is there any reason this shouldn't be done; and, if so, why hasn't Microsoft suggested it?

Dale Huhtala 16 Reputation points

2020-12-14T18:56:15.923+00:00

That's a great question...if it is such an easy fix why doesn't Microsoft implement it? Wish I knew...but on other forums I have found many people who have successfully used this same fix...that's how I found it. Nobody has reported a problem with this approach so far.

Mark Lipstein 11 Reputation points

2021-02-26T17:00:04.777+00:00

I finally tried that . Hasn't updated to version 2004 yet. Computer is functional but I keep getting a message that "A Conexant audio device could not be found. The application will now exit." Is there any way to eliminate that message?
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Anonymous

2020-09-20T18:46:40.53+00:00

You can download / create the 2004 installation media here.
https://www.microsoft.com/en-us/software-download/windows10

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No Windows 10 Version 2004 Update

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