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Office 2016 Professional Plus Error 1935 during installation

Anonymous
2018-08-11T05:48:30+00:00

I am getting the following error when I am trying to install Office 2016 on my brand new HP Pavilion laptop.

"1: 1935 2: BEA7209F-78B3-429E-B4DO-E647E16A2604) 3: 0x80131049 4: IAssemblyCacheltem 5:

Commit 6:

Policy.12.0.Microsoft.Vbe.lnterop,fileVersion "15.0.4420.1017",version-"15.0.0.0000000",culture

Setup failed. Rolling back changes..."

Please help

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2018-08-28T18:51:14+00:00

    I pulled my hair out for about 12 hours before I resorted to using procmon to see what the heck was causing the issue.  I tracked it down to a registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppModel

    Right before the install fails, it checks this key, which my other machine didn't have at all.  It seems to be something related to apps installed through the store (this had 365 which was uninstalled previously).  I simply renamed the key and the install worked fine.

    Things that didn't work:

    1. sfc /scannow
    2. DISM repair
    3. .net repair tool (didn't really do much and found no errors)
    4. Office removal tool (said it wasn't installed)
    5. Rebooting
    6. cleaning temp folders

    1300+ people found this answer helpful.
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141 additional answers

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  1. Anonymous
    2018-08-22T16:29:00+00:00

    ,net framework install worked.

    5 people found this answer helpful.
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  2. Anonymous
    2018-08-11T11:20:00+00:00

    I am installing a 64-bit version.

    5 people found this answer helpful.
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  3. Anonymous
    2018-08-11T06:07:23+00:00

    Hello

    A pleasure to help you.

    You can tell me how you are doing the Office 2016 installation.

    The version that you install is 32/64 bit.?

    Greetings Dayamis.

    5 people found this answer helpful.
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  4. Anonymous
    2018-08-11T11:48:37+00:00

    Why are you wishing to use 64bit Office, and did you uninstall any pre-installed Office trial first?

    4 people found this answer helpful.
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