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Shared Computer Activation and Azure AD Devices (2)

Anonymous
2018-12-21T13:07:29+00:00

We're trying to deploy Office applications to a Citrix VDI environment, using Shared Computer Activation. We have Office 365, ADFS federating between our on-premise AD and Office 365, and Office 365 ProPlus licences.

When a user first opens an Office application, they are asked to sign in. The user then gets a screen "Use this account everywhere on your device" with a checkbox "Allow my organisation to manage my device" and only one button to proceed: "Yes". You have to click "Yes" and leave the checkbox ticked in order to proceed otherwise Office doesn't end up licensed (so what's the point of this screen?). After 3 minutes or so, while the message is "Hold on while we register this device with your company and apply the policy" then you get the Organisation sign-in page again where you have to enter your password (again). Then a screen "Something went wrong. We weren't able to register your device and add your account to Windows. Your access to org resources may be limited". Then finally after this: Office signs in and registers!

What's happening seems to be related to Azure AD Join/Register for the computer, as under Office 365 Admin > Azure AD > Devices settings you can see all the permutations of VDI computers and users who have signed in to Office registered as devices! But we are not trying to use Azure AD Join or Register, Office 365 device management is turned off and Intune has no policies. So why is Office trying to do this? It's a terrible/broken user experience and it will populate literally thousands of pointless devices in Azure AD once we roll VDI out beyond test users. Am I missing some key setting here that makes Office just do simple Shared Computer Activation as documented?

Thanks

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2019-01-23T14:52:56+00:00

    Hi Richard,

    It is not available to sign in MSDN forum with Office 365 work or school account, so please use Microsoft Account instead.

    Best Regards,

    Tina

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  2. Anonymous
    2019-01-23T10:11:29+00:00

    I have an Office 365 account, which I'm using on this forum.

    Surely the Azure forum doesn't only accept consumer Microsoft accounts?

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  3. Anonymous
    2019-01-22T16:02:20+00:00

    Hi Richard,

    You may try creating a new Microsoft Account, then sign in MSDN forum with the new account.

    If you still cannot sign in, you can share with us some related screenshots to describe the symptom for troubleshooting.

    Best Regards,

    Tina

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  4. Anonymous
    2019-01-21T16:38:00+00:00

    Hi - I've just tried to sign in to the forum you've linked but it doesn't allow me to.

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  5. Anonymous
    2019-01-19T13:39:14+00:00

    Hi Richard,

    Thanks for posting back.

    We understand the pop-up window "Use this account everywhere on your device" brings confusion and inconvenience during the process.

    According to the screenshots you shared in previous, we can see that Office activation is completed, the issue only seems to be related to that your federation accounts cannot register in ADFS.

    Per researching, we found a thread below which may have similar requirement as yours. While after reading through the thread, there seems to be no solution for it.

    Prevent 'Allow My Organization to Manage My Device' or Prevent adding Work or School Accounts

    Given this situation, we kindly suggest you post a new thread regarding the requirement for the window in our Azure forum to get dedicated assistance. Appreciate your understanding.

    If you have any Office activation issues or questions, please feel free to let us know.

    Regards,

    Tina

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