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PHStat for Mac - EM: The PHStat add-in is unable to initialize itself. this problem may be caused by other connflicting add-ins.

Anonymous
2018-11-09T16:38:57+00:00

Hello,

I am using Mac High Sierra 10.13.6 Excel 16.18 and trying to use the PHStat add-in but end up getting the following error message:

I made sure I am using the latest version of my Mac, my computer was restarted and my Excel was force quitted.![](https://learn-attachment.microsoft.com/api/attachments/d18ee1fe-6d70-4e7c-a593-fda883becce7?platform=QnA

Microsoft 365 and Office | Excel | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Jim G 134K Reputation points MVP Volunteer Moderator
2018-11-10T14:36:10+00:00

Hi

Here's a link to the PH Stat site:

http://wps.pearsoned.com/phstat/

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  1. Anonymous
    2018-11-13T05:52:55+00:00

    Hi Melody1304,

    PHStat add-in is a third-party add-in. You must contact PHStat support to confirm if you are eligible for support or not. You may check the link provided by Jim.

    Regards,

    Neha

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  2. Anonymous
    2018-11-11T16:38:52+00:00

    Hi Jim,

    Thank you for your reply.

    Can you please tell me if I'm eligible for support from the PHStat site even if I didn't purchased the product from them ?

    Thank you,

    Melody

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  3. Anonymous
    2018-11-10T10:49:04+00:00

    Hi Neha,

    Thank you for your reply.

    I tried following the instruction to remove the add-in but as you can see in the attached screen capture it doesn't appear in the 'My add-ins' tab (PHStat was installed from a link, it is not available in the store)

    Can you please tell me how can I contact PHStat? I didn't even know you can reach them since it is an add-in within Excel.

    Thank you again,

    Melody.

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  4. Anonymous
    2018-11-09T23:56:35+00:00

    Hi Melody1304,

    Please try removing and re-adding the add-in, check if this resolves the issue. Also, check if there are any update available for the add-in.

    To know how to remove and re-add the add-in, please see Add or remove add-ins in Excel

    If the issue persists and since it’s a third-party add-in, I’ll suggest you contact the PHStat add-in for further troubleshooting.

    We appreciate your understanding.

    Regards,

    Neha

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