Cascate of Crashes started by LiveKernelEvent followed by BlueScreen error 124

Alfredo Garabelli 21 Reputation points
2022-10-22T09:25:52.347+00:00

For some days now my Pc crashes randomly evene if it isn't under hevy load, indeed only one out of the five time it was under heavy load.
I already tested with varios stress test the pc, so I'm confident that the problem aren't the termals and voltage intability (the processor is undervolted).
But nevertheless keeps crashing at leas once a day. I cheched the reports and all started october 12 (there where a windows update and I made a ram upgrade) whith a LiveKernelEvent and the following days an hardware error (error 124).
Can you help me understand which componente, if it is hardware, is giving me problems?

My configuration is:
Thinkpad w541:- i7-4010MQ
-32 GB ram
-nvidia quadrok2100m
-500GB Segate Barrsacuda SSD and 500GB SSD m.2

I attach the two bug report:

Origin
Windows

Summary
Errore hardware

Data
‎12/‎10/‎2022 17:01

Status
Report not sent.

Description
A hardware problem has occurred that prevents Windows from functioning correctly.

Issue signature
Problem Event Name: LiveKernelEvent
Codice: 15e
Parameter 1: 30
Parameter 2: ffffda843a3fb1a0
Parameter 3: ffffda843755f0a0
Parameter 4: 0
Operating system version: 10_0_19044
Service Pack: 0_0
Product: 256_1
OS version: 10.0.19044.2.0.0.256.48
Locale ID: 1040

Origin
Windows

Summary
Unexpected system shutdown

Date
22/10/2022 09:26

State
Report not sent

Issue signature
Problem Event Name: BlueScreen
Code: 124
Parameter 1: 0
Parameter 2: ffffbd0d724e5028
Parameter 3: bf800000
Parameter 4: 124
Operating system version: 10_0_19045
Service Pack: 0_0
Product: 256_1
OS version: 10.0.19045.2.0.0.256.48
Locale ID: 1040

Thank you for your time.

Windows for business | Windows Client for IT Pros | Devices and deployment | Other
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Accepted answer
  1. Docs 15,761 Reputation points
    2022-10-23T06:25:03.41+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

    https://www.elevenforum.com/t/bsod-posting-instructions.103/

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4 additional answers

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  1. Alfredo Garabelli 21 Reputation points
    2022-10-23T15:28:51.363+00:00

    Here is the link to the report.
    https://drive.google.com/file/d/1uzEzcsCupKG_nA3HG0Sz_Im7I1O4nK1P/view?usp=sharing

    Thank you for your time.

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  2. Docs 15,761 Reputation points
    2022-10-23T20:38:36.833+00:00

    The log files were in a foreign language and were not able to be scanned.

    Please modify the default language to English during the troubleshooting so that the files can be scanned and read.

    https://www.tenforums.com/tutorials/3813-add-remove-change-display-language-windows-10-a.html

    https://www.tenforums.com/tutorials/136792-change-display-language-windows-10-a.html

    All of the collected BSOD bugchecks were WHEA 124.

    These are almost always related to malfunctioning hardware.

    1) The BIOS: Versione/data BIOS LENOVO GNET81WW (2.29 ), 24/11/2016

    Upgrade the BIOS: 2.29 >2.42

    Open the Lenovo website > support > enter the computers serial number > run the Lenovo automatic update > manually upgrade the BIOS as needed

    https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-w-series-laptops/thinkpad-w541/20eg/downloads/driver-list/component?name=BIOS%2FUEFI

    https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-w-series-laptops/thinkpad-w541/20eg/downloads/ds039077-bios-update-utility-bootable-cd-for-windows-10-81-8-64-bit-7-32-bit-64-bit-thinkpad-w540-w541?category=BIOS%2FUEFI

    2) Download and install the Lenovo UEFI hardware diagnostics

    https://pcsupport.lenovo.com/us/en/solutions/downloads

    Plan to run the full tests overnight > take pictures > post images or share links into this thread displaying the tests performed with results

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  3. Alfredo Garabelli 21 Reputation points
    2022-10-31T09:55:19.767+00:00

    Sorry for the wait.

    I updated the bios, redone the first diagnostic test, in english, and the Lenovo ones.
    For the Lenovo diagnostic, because of time, i have to do them one at the time.

    Here is the link.
    https://drive.google.com/drive/folders/1PfUGjqL36atP4yO8BVU2CWA69uyrnuzO?usp=sharing

    Thank you for your time.

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  4. Docs 15,761 Reputation points
    2022-11-01T03:37:54.987+00:00

    For the Lenovo hardware diagnostics > post images or share links of the images instead of text reports

    If the Lenovo hardware diagnostics is able to identify the malfunctioning component then that will complete the troubleshooting.

    There are software stress tests for hardware components that on occasion may identify a malfunctioning hardware component.

    Most often to identify malfunctioning hardware swap testing is required.

    If swap testing is not an option then consider servicing in a local computer store.

    Temperature monitoring before and during stress tests: (select one)

    HWMonitor: https://www.cpuid.com/softwares/hwmonitor.html
    Speccy: https://www.ccleaner.com/speccy
    Speedfan: https://www.almico.com/speedfan.php

    These are some software stress tests:

    CPU: https://www.tenforums.com/tutorials/16474-prime95-stress-test-your-cpu.html > run continuously for 3 hurs > see link for information on when to abort testing
    GPU: https://www.tenforums.com/tutorials/13081-furmark-gpu-stress-test.html (run continuously for 30 minutes > see link for information on when to abort testing
    RAM: https://www.memtest86.com/ (run two tests of four passes each (total eight passes) > post images or share links into this thread

    Motherboard > these is no third party software testing > only available testing in Lenovo custom tests

    Drive:
    https://www.seagate.com/files/www-content/support-content/downloads/seatools/_shared/downloads/SeaToolsWindowsInstaller.exe (run the long generic test overnight)
    https://www.seagate.com/files/www-content/support-content/downloads/seatools/_shared/downloads/pdf/SeaTools-for-windows-en-us.pdf
    https://www.hdtune.com/ (run the full error scan overnight)

    Test multiple hardware components:
    https://www.ocbase.com/ (run multiple 1 hour tests)

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