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Can't open the application because Microsoft Windows applications are not supported on macOS

Anonymous
2018-11-12T16:34:17+00:00

I am trying to install Office Professional Plus 2019, and received this error message, when I tried to install it. What must I do?

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Anonymous
    2018-11-12T16:51:13+00:00

    Hi EleFle,

    Office Professional Plus 2019 is an Office suite for the Windows OS. This error occurs because you are trying to install a Windows application on your Mac. You would need an Office for Mac installer to install Office on MacOS.

    Office Professional Plus 2019 is a one-time purchase for Windows OS.

    If you use Office apps on both Windows and Mac, you may consider using Office 365 instead of a one-time purchase on a specific OS.

    For your reference:

    Office 365 for Mac and Office for Mac.

    Regards,

    Sheen

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  1. Jim G 134K Reputation points MVP Volunteer Moderator
    2018-11-14T15:25:21+00:00

    With a subscription you can install on a Mac, as well.

    Download

    The latest Microsoft Office for Mac installer installer works for both 2016 and 2019 and requires Mac OS 10.12 or later. You can download the installer using this link:

    https://go.microsoft.com/fwlink/?linkid=525133.

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  2. Anonymous
    2018-11-12T17:25:55+00:00

    So, the office professional 2019 that I just purchased. Can I use that with the Office 365? Or do I have to buy another office package? It is confusing to me because it was not clear when I purchased the professional 2019 that it was not Mac friendly.

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  3. Anonymous
    2018-11-12T17:01:58+00:00

    Office 2019 Professional Plus is a Windows version of the Microsoft Office suite, it does not run on macOS.

    You have install Windows 10 on your Mac or install Windows 10 in a Virtual Machine and install it there.

    The appropriate product for your Mac is Office Home & Business for Mac.

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  4. Anonymous
    2018-11-14T19:39:35+00:00

    Hi EleFle,

    No, you would need to purchase an Office 365 subscription, and Office Professional 2019 is a one-time purchase for Windows. We suggest asking a refund from the place where you bought the software and purchase Office 365 or Office for Mac instead.

    Regards,

    Sheen

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