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problem with shortcuts to microsoft WORD, EXCEL and possibly others

Anonymous
2018-12-03T09:11:58+00:00

Hi there,

I opened my computer and tried to open a blank word document to write on.

I got this message: "The item 'WINWORD.EXE' that this shortcut refers to has been changed or moved so this shortcut will no longer work properly. Do you want to delete this shortcut? 

It turns out that this also happens when I try to open EXCEL.

thanks for your advice/help

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-12-03T10:01:28+00:00

    Delete the shortcut, then in the Cortana search, enter Word......... in the result, rt click>Add to task Bar

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  1. DaveM121 877.9K Reputation points Independent Advisor
    2018-12-03T09:56:27+00:00

    Hi Margaret,

    1.

    Follow these steps to perform a full repair of your Office installation . . .

    Open Control Panel - Programs and Features

    Click Microsoft Office in the list of installed applications

    At the top, click 'Change'

    On the resulting dialog, click 'Repair' - choose the Online Repair, it is a comprehensive fix

    That should fix any issues with your Office Installation . . .

    2.

    If Office does not appear in the list of installed applications:

    Go to https://office.com/myaccount and sign in using your Microsoft account, if prompted

    Select Install

    Under Install information, locate that PC which Office was installed on

    Select Deactivate Install to deactivate the Office installation and keep your Office installation count correct

    Then, click Install to install Office

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  2. Anonymous
    2018-12-04T19:02:59+00:00

    thanks!

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  3. Anonymous
    2018-12-04T19:02:25+00:00

    thanks!

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