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Mendeley Word Plugin Problem

Anonymous
2019-01-16T23:34:56+00:00

After the most recent autoupdate to Office, Word seems to have issues loading the Mendeley plugin.

When I run Word, I keep getting the following message:

File not found: libc.dylib ( 53) in Mendeley Plugin

Word version: 16.21

Mendeley version: 1.19.3

I tried uninstalling and reinstalling the plugin (and restarting between), I tried downloading and installing Word again.

Now the plugin appears to be installed but when I go to: references>insert or edit citation, I get the error message above.

Any ideas?

Thanks!

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2019-01-18T13:43:17+00:00

*Screenshots are from the Dutch version.

After clicking the References tab in the Word Ribbon, an error menu pops up.

Click the (dotted) button at the right, will be 'Search errors' or something in English Word distribution, to open the Visual Basic Editor.

Then look up 'MacIpcClient' in the menu 'Project - MendeleyPlugin' at the upper left of your screen and double-click.

The following window will pop up, activate this window by clicking on the text.

Press ctrl (or cmd for mac) + F for the Find menu and click Replace... menu (or open Find and Replace with cmd + shift + H for mac).

Search for "libc.dylib" and fill in "/usr/lib/libc.dylib" in the Replace field and click 'Replace all'.

Click 'OK' on following pop-up windows.

Close Find and Replace menu.

Save the adjustments by clicking the floppy icon in the upper left and close window of Visual Basic Editor.

Finally, restart Word

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Anonymous
2019-01-18T10:40:36+00:00

How I resolved the issue:

1.) You can download previous version here https://docs.microsoft.com/en-us/officeupdates/update-history-office-for-mac (scroll way down for a list of the previous versions). Then download the version you like, I just reverted to version 16.20 as mentioned above. 

2.) Go to your applications folder and delete all Office applications. 

3.) Download and install package. I also went offline so that it wouldn't check for a new version during installation (this might be unnecessary). 

4.) Don't forget to deactivate auto-update: Go to help -> Check for updates -> Choose "Automatically Check" or "Manually Check".

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  1. Anonymous
    2019-01-18T11:33:37+00:00

    I solved this problem.

    Open VIsual Basic Editor ([Tool] - [Macro] - [Visual Basic Editor]) and replace "libc.dylib" with "/usr/lib/libc.dylib" in MacIpcClient file in module folder.

    It worked.

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  2. Anonymous
    2019-01-18T12:46:23+00:00

    I solved this problem.

    Open VIsual Basic Editor ([Tool] - [Macro] - [Visual Basic Editor]) and replace "libc.dylib" with "/usr/lib/libc.dylib" in MacIpcClient file in module folder.

    It worked.

    I can't seem to find the related file. Do you have some basic instructions how to get there?

    Thank you.

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    6 people found this answer helpful.
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  3. Anonymous
    2019-01-18T04:36:31+00:00

    I have the same issue. Downgraded to 16.20 and fixed it. Also turned off automatic update until Microsoft can correct it.

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