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Word files not opening on iPad pro

Anonymous
2018-10-07T09:26:46+00:00

Hi

for just over a week now, iv not been able to open or WORD documents directly from the word app on ipad pro.

I can create and save them in ONEDRIVE app, but the word app is failing...

iv reset, uninstalled all options as such

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-10-08T05:08:09+00:00

    Hi Allen,

    Word files not opening in the Word mobile application could be due to data in the application getting corrupted or compatibility issues. To assist in resolving your concern, kindly answer the questions below:

    • What is the current Microsoft Word application version on your device? To check, go to Menu ? > About> Version.
    • Does the issue only occur with a specific Work document or any Word documents in OneDrive does not open?
    • Have you tried to open a Word document stored locally on your device and check if the same issue occurs?
    • Were there any error messages that showed up when you attempted to open the Word documents?
    • What other troubleshooting steps have you completed aside from the ones you mentioned?
    • Were there any changes made or updates installed prior to the issue occurring?

    To notify us and have us get back to you, simply reply to this post.

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  2. Anonymous
    2018-10-09T21:27:35+00:00

    Hi did all that and still not working. Even new word focuments wont open that are saved in other folders... its to do with the word app for apple i think

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  3. Anonymous
    2018-10-09T04:45:10+00:00

    Thanks for the update. Since you mentioned is only happening with a specific folder and when accessing OneDrive through the desktop application there are no errors, we recommend that you move the contents of the folder that is not opening to a newly created folder and then attempt to open the files on the Microsoft Word application on your iPad. Also, try to reinstall the Microsoft Word application on your iPad once more before you attempt the troubleshooting steps.

    Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.

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  4. Anonymous
    2018-10-08T16:23:57+00:00

    When I logged onto onedrive live on desktop at work today all folders and docs were fine, so im assuming its the latest updates on onedrive or word app for apple must be the issue

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  5. Anonymous
    2018-10-08T11:49:08+00:00

    Hi its version - 2.17 (180905)

    Its happenin in a specific folder and when i look on the online account there are three little blue dashes located on that folder. Also if i create a new folder the same proccess happen (files not opening and the dashes appear).

    there are no error messages as the the attempt to open is failing...

    Thank you

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