Folder last updated days ago or hours ago.Can only fix by re-adding profile

Question

Folder last updated days ago or hours ago.Can only fix by re-adding profile

Mithun S 6

Hi Team,

Was hoping you guys can help me on this,
we have many users on Office365 proplus. We get mostly this error "This Last folder updated on (time)" even though it is connected to exchange server.

Normally basic troubleshooting didn't work. I tried using Sara Tool to repair office and reinstalled/repaired the Outlook, didn't work. The only option is to recreate the profile, which is very painful to do for each users when they get this error. Since it takes time load all their emails. Webmail works fine, as well in non cached mode.

Hope will be waiting for your reply on this ASAP.

Thank You,

3 answers

Your answer

Answer 1

Hi @Mithun S ,
What's the specific version of your Outlook 365? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version.
Will this issue still happen again after recreating the Outlook profile?

According to your description, seems there might be something wrong with the sync of your email accounts. As I know, before trying to create a new Outlook profile, you may also try the following suggestions to troubleshoot:

When "Download shared folders" is checked, Outlook might encounter sync issues like yours. So, please try to uncheck this option via File > Account Settings > Account Settings > Double click your email account > More Settings > Advanced then restart your Outlook to see if the issue has any difference.
Send/Receive Groups settings might also influence Outlook sync. Please check your Send/Receive Groups settings and make sure you have not checked the "Disable Scheduled Send/Receive" option.
If the send/receive file (.srs) of your account is corrupted, it will cause issues like this. It is suggested to delete the .srs file and restart outlook client to test. Location of the .srs file: drive:\Users\<username>\AppData\Roaming\Microsoft\Outlook.
Besides, there could be some add-ins in your Outlook client that cause this issue, so it is suggested to start your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and see if the issue continues.

In addition, if the suggestions above still could not help, I'm afraid that your Outlook profile might indeed be corrupted. And in order to avoid the trouble of re-downloading all emails as much as possible, it is suggested to modify the cache settings to download only the latest email content.

Update:
Hi @Mithun S ,
Thank you for your patience again.
I discussed with Exchange team about this issue and did some more research, but we have not found any information or document to confirm the issue could be related to Exchange server corrupted .dll file yet. If possible, it is suggested to check if there is any error Application Logs on your Exchange server when this issue happens.

Besides, from my point of view, since it could work fine when working with "non cached mode", this issue might have no relationships with the mail server and is more related to your Outlook client.

As I know, when using "non cached mode", Outlook directly access information from the mailserver instead of caching information to your local datafile. So, the cache datafile(.ost) is the most important difference between Outlook exchange cache mode and "non cached mode". What is more, the larger the data file, the more likely it is to be damaged, causing similar sync issue. So, if those suggestion mentioned above all not helps, I'm afraid the key of your issue might be related to your cache datafile(.ost). And you could try to rename your cache datafile(.ost), then reopen your Outlook to see if the issue could be resolved.

If it indeed works, as mentioned before, to avoid the trouble of re-downloading all emails as much as possible, it is suggested to modify the cache settings to download only the recent emails as a workaround.

Hope these information could help.

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Mithun S 6 Reputation points

2020-09-30T14:05:18.677+00:00

Hello Jeff,

Is there any update on my query?

Thank You,
JeffYang-MSFT 6,261 Reputation points Moderator

2020-10-01T07:10:08.75+00:00

Hi @Mithun S ,
Maybe I did not make myself clear, I updated my reply above like the screenshot, please check the update information and hope they could be useful to you.
Marc Lippingwell 0 Reputation points

2023-04-27T06:36:10.29+00:00

Hello I want to join this conversation,, I have a 2013 Outlook installed on windows 10 pro ALL full y updated .connecting to hosted email server( OVH) I set up hundreds of these , my issue is almost the same "folder last updated "date here" to the right it shows "connected to exchange server" but nothing happens I delete entire profile, uninstall office, re-install, rebuild email using manual configuration, connected using exchange proxy. Mail works for a few hours its fully updated i close it re-open and mail will not send or receive! I have tried everything , scanpst repair, cached mode off ( mail wont work) turned off all add-ins, tried safe mode,, the only fix is to delete profile and re-add this happens with 4-5 accounts no shared folders no shared calendars, no scheduled send receive ,, i have spent well over a full week trying to resolve

Answer 2

Vasil Michev 119.6K MVP Volunteer Moderator

This is one of the common side effects of big mailboxes, try to reduce the size by either using the "cache slider" or archiving some content. Removing unneeded shared mailboxes/calendars can also help.

Answer 3

Mithun S 6

Hi Michev,
Thanks for the reply, yes, most of user over here have the 2 to 3 Mailboxes attached and some users doesn't have mailbox attached. For them its as well its getting same error even though the size is less then 4 GB.

Hi JeffYang,
Thanks for the reply, i have tried all the steps shared apart from the deleting the .srs file. Will try that as well and let you know how it goes once i get reported.

Just wanted to know, is this also relates the Exchange server corrupted .dll file, if yes where can i find it?, could you please share me the path?.

Thank You,
Mithun.S

JeffYang-MSFT 6,261 Reputation points Moderator

2020-09-26T08:20:32.817+00:00

Hi @Mithun S ,
Thanks for your reply and update.

Just wanted to know, is this also relates the Exchange server corrupted .dll file.

Well, since I mainly deal with Outlook client issue and might know little about Exchange, I will try to discuss with Exchange team to see if I could get more useful information. Any update, I will reply back as soon as possible.
Thanks for your understanding.
JeffYang-MSFT 6,261 Reputation points Moderator

2020-09-29T09:26:54.29+00:00

Hi @Mithun S ,
Thanks for your patience. How is everything going now?
I have updated my reply above, please check if it could be helpful to you.
Besides, if you think my reply is helpful to you, please remember to mark it as an answer. Thanks for your understanding.
Mithun S 6 Reputation points

2020-09-29T09:40:38.817+00:00

Hi jeff,
i tried deleting the files. srs file. Its same. Any alternate way to resolve?
JeffYang-MSFT 6,261 Reputation points Moderator

2020-09-29T09:45:27.337+00:00

Yeap, I mentioned some more information in the update of my reply above, please check if those could be helpful.

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Folder last updated days ago or hours ago.Can only fix by re-adding profile

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