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Can't remove an add-on

Anonymous
2019-01-18T22:47:35+00:00

I am using Word and Excel in Office 365 for business on a Windows 10 PC. I downloaded the trial version of PDFelement. I decided not to purchase it and deleted the program using the Control Panel Add/Remove Programs.

However, Word and Excel still have PDFelement as an option across the top. When I tried to remove it completely, I got the message "This add-in is installed for all users on this computer and can be only connected or disconnected by an administrator."

First, I am the only user on this computer. Second, I am an administrator.

So, how can I remove this completely? Any help would be appreciated.

Thanks,

Marcy

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Anonymous
    2019-04-08T15:17:26+00:00

    I had the same Admin privilege problem when I tried to remove an Outlook ad-in. To fix I right clicked on C:\Program Files (x86)\Microsoft Office\root\Office16\Office.exe and selected "Run as Administrator." That gave me the privileges to remove the ad-in.

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  2. Anonymous
    2019-01-20T03:03:04+00:00

    Hi Marcy,

    You can try the suggestions in this article: View, manage, and install add-ins in Office programs to remove the add-ins in Office programs. To disable or remove add-ins, please follow the steps below:

    1. Click File > Options > Add-ins
    2. Towards the bottom of the window, where it says Manage, click the Go button
    3. In the dialog box, select the add-ins you want to disable or remove
    4. To disable the add-in, just uncheck the box in front of its name. To uninstall the add-in select it and click Remove
    5. Click OK to save your changes and return to your document

    If issue remains, please feel free to post back.

    Regards,

    Tisky

    The steps you suggest are exactly what I did when I received the message I posted. Remove, then OK does not work.

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  3. Anonymous
    2019-01-19T02:07:57+00:00

    Hi Marcy,

    You can try the suggestions in this article: View, manage, and install add-ins in Office programs to remove the add-ins in Office programs. To disable or remove add-ins, please follow the steps below:

    1. Click File > Options > Add-ins
    2. Towards the bottom of the window, where it says Manage, click the Go button
    3. In the dialog box, select the add-ins you want to disable or remove
    4. To disable the add-in, just uncheck the box in front of its name. To uninstall the add-in select it and click Remove
    5. Click OK to save your changes and return to your document

    If issue remains, please feel free to post back.

    Regards,

    Tisky

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  4. Anonymous
    2019-01-29T14:53:06+00:00

    Hi Marcy,

    You can try the following steps to clear the add-ins in Registry editor, please follow the steps below:

    1. Right click Start and click Run, type in "regedit".
    2. Go to \HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\Addins and \HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins.
    3. Delete the add-ins folder.

    If the problem still doesn't resolve, I would suggest you reinstall Office, first, please use Easy fix tool in this article: Uninstall Office from a PC to completely uninstall Office, then reinstall Office.

    Regards,

    Tisky

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  5. Anonymous
    2019-01-27T20:58:48+00:00

    Sorry this took so long. I have not been at this computer all week.

    Unfortunately, the online repair did not solve the problem. I still can't remove the add-on. When I select it, click Remove, and click OK, I still get the message "This add-in is installed for all users on this computer and can be only connected or disconnected by an administrator."

    I have it disabled so it is not in my way. However, since it was installed during a software trial and I did not purchase the software, I'd like to remove it completely.

    Any other ideas would be appreciated.

    Thanks,

    Marcy

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