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Microsoft office not responding after pressing keyboard

Anonymous
2019-02-06T15:28:23+00:00

I am using Windows 10. My Microsoft office (word, excel) not responding/hang as soon as i pressing my laptop keyboard. this problem occur about last week. Office still work when i use mouse. This is strange. I do some googling and didn't find any solution. I have done some self-repair and the problem still persist:

  1. repair office from repair option on control panel
  2. disable add-in
  3. uninstall office and reinstall new office version (previous was 2013 and now it is 2016)
  4. uninstall Windows update
  5. use stellar phoenix excel repair
  6. update my keyboard driver not working, i uninstall and reinstall still the same 
  7. i try to delete DATA from regedit but didn't found any data on my registry path. (i'm sure the path is correct)
  8. i cannot use winword.exe /safe 

I need to use office to do my work but now i'm stuck. It is really frustrating. Someone please help me

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2019-02-06T16:33:07+00:00

    and just office has problems with your keyboard?

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  2. Anonymous
    2019-02-09T05:02:05+00:00

    Ok, i just formatted my laptop and its fix the problem. i can use my Microsoft Office after pressing keyboard. Don't know what causes the problem, maybe it is registry problem or anything. But formatting my laptop fix the problem.

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  3. Anonymous
    2019-02-06T15:50:59+00:00

    I did check Office update, i install the update, still the same problem. also i did check my OS update, and done installing new update on 31 Jan. I guess its where the problem start to happen (but i'm not really sure). I tried uninstall the all the update on 31 Jan, but the problem still persist.

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  4. Anonymous
    2019-02-06T15:39:03+00:00

    As i say, office still work as long as i didn't press my keyboard. So i already disable add-in and the problem still persist. please help

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  5. Anonymous
    2019-02-06T15:31:50+00:00

    Hello JackSander1,

    I would recommend to try the safe mode and disable the office add-ins

    1- Try to open the office app in safe mode:

    Close all office apps

    Press the windows key + R and write the command to open the office app in error, below are the commands to open all office apps:

    For Excel: Type excel /safe, and click OK.

    For Outlook: Type outlook /safe, and click OK.

    For Word: Type winword /safe, and click OK.

    For PowerPoint: Type powerpnt /safe, and click OK.

    For Publisher: Type mspub /safe, and click OK.

    For Visio: Type visio /safe, and click OK.

    2- Disable the add-ins:

    Go to file > options > add-ins select COM and uncheck the first add-in checked, close the office app and make your test. If the issue persist repeat this step until disable all add-ins.

    I hope this work for you, if you have a further question Let me know.

    Regards

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