Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hi there,
It has a high rating on Trust Pilot but unfortunately that doesn't always guarantee trust these days. You may have purchased a Windows copy of Office and that is why you are having issues. From a company like that it is very unlikely you will be able to get a refund.
I would always recommend buying direct from Microsoft at https://products.office.com/en-gb or a trusted retailer. Consider an Office 365 subscription if you don't want to pay full cost.
Kind Regards,
Ryan