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Files lost after laptop wakes from sleep mode

Anonymous
2019-02-28T18:04:55+00:00

I've experienced losing PowerPoint files during sleep mode.  It's a Lenovo laptop, running Windows 10 Home, with Office 365.

I had a presentation I was working on, I clicked on "save" and waited for the message "saved to this PC" at the top. I then put the laptop to sleep.  The next day I opened the laptop to continue with the file and all the changes from the night before were missing.  There was no auto-recover file, or unsaved file.

Any ideas?

Ricky

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Anonymous
    2019-03-12T19:43:47+00:00

    Hi,

    I ran chkdsk from the command prompt and no errors ...

    I think it is a software glitch.

    I'll try to simulate it overnight.

    Ricky

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  2. Anonymous
    2019-03-01T09:09:54+00:00

    Thanks for the reply.

    I saved the file on the hard drive (C:).

    I know the file name.

    The timeline was something like this:

    Wed morning - worked on presentation, saved file, shut down laptop, no problems. 

    Wed evening - did lots more work on slides, then saved file, waited for "saved to this PC", I didn't close the file, put laptop to sleep.

    Thu morning - woke up laptop, couldn't get it to display on a TV, so closed PowerPoint, extended display, opened PowerPoint, file was the same as the Wed morning version.  I then did a full search and found a shortcut file in the "Recents" folder which had a time stamp that coincided with the time I was editing the file on the Wed evening, but when I opened this link it was the file from earlier that day ...  I was just about to go in to a huge Wrap-up meeting, presenting all my findings from a 5 day audit to Senior Managers - bad timing.

    At no point did I change the file name, I know for sure what the file was called.  The laptop wasn't connected to the internet at the time, so it wasn't backed up to OneDrive.

    This happened to me before, when I lost a huge presentation that I had to do again almost from scratch.  Since then I tend to keep saving different versions of files (with different file names), but I forgot to do this last week.

    I haven't got the laptop with me at the moment, but I will try to simulate it at some point.

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  3. Igor Leyko 110.8K Reputation points Independent Advisor
    2019-02-28T20:27:54+00:00

    Hi Ricky,

    did you save this file on local disk or external? Do you remember file name? if yes, try to search it on entire computer.

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  4. Anonymous
    2019-03-01T19:06:31+00:00

    Ok, thanks, I'll try that, but I won't have the laptop until the 12th March ...

    I'll let you know ...

    Ricky

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  5. Igor Leyko 110.8K Reputation points Independent Advisor
    2019-03-01T18:52:42+00:00

    Please, run command prompt, run chkdsk c: without any other parameter and check for errors.

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