Asset Library will not display png or svg files in thumbnails

Question

Asset Library will not display png or svg files in thumbnails

Anonymous

Hi, all. I just created a new asset library on our SPO instance, but it instead of displaying PNG and SVG files in thumbnail form, it shows a black box. Is there something I should be enabling somewhere to activate the ability to display these files? Thanks, in advance, my friends!

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Anonymous

Hi E.H.H.

Thanks for sharing your experience with us, we will help you do troubleshooting for the issue.

The Asset Library uses a Thumbnails view by default, which displays small thumbnails of the assets in the library.

If you are in modern experience, you may check if you select Tiles for Thumbnails view as below and see if you can view files:

We also suggest you check following:

1.Use the private mode of the current browser and go to the Asset library to check the outcome.

Use different browsers to see if there is any difference.

2.In the same site, create a new Asset library via Settings>Add an app>Asset Library. Upload some images to the library and see if they display in thumbnails.

If issue persists, we would appreciate if you share with us following information:

1.A full screenshot of the situation in your asset library.

2.Does the issue happen in a specific asset library? Does it happen to some specific files?

3.What is the file size you upload?

Best Regards,

Tina

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Answer 1

Anonymous

Hi E.H.H.

Are you still experiencing the issue? Let us know when you need further assistance.

Thanks,

Tina

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Asset Library will not display png or svg files in thumbnails

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