Microsoft Word 2019 will not print in color on my HP Envy 5400

Hi NancyWilson4 , 

My name is Lucia. I am an Independent Advisor. Thanks for contacting us.

Have you ever been able to print in color on your printer using Word 2019?

If you try to print in color from another Office application such as PowerPoint, does it work or not?

Perform an online repair of Office 2019

https://support.office.com/en-us/article/repair...

1.

In Word, click on "File" - "Options".

Click on "Display" - Select the box which says "Print background colors and images".

Click Ok to save the settings and then try to print.

2. Please follow the following instructions

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the command with the "Windows key + R" key combo.

7.) Type printui.exe / s and click Ok. (Note: there is a space in between "printui.exe" and "/ s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

15.) Connect the USB cable ONLY when prompted and follow the on screen instructions.

https://h30434.www3.hp.com/t5/Inkjet-Printing/E...

Please let me know if I help you.

Best regards

Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Hi Nancy, how are you. Thanks for posting in our Microsoft Community. I suggest that you repair office to resolve the issue. To do this follow these steps:

First open Control Panel > Programs and Features > Now click Microsoft Office in the list of installed applications > Then click Change > And click Repair (choose the Online Repair)

For more information take a look to this:

https://support.office.com/en-us/article/repair...

Hope above suggestion help you and good luck!