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Comments and notifications in Microsoft Planner not working

Anonymous
2019-01-29T11:09:39+00:00

Hi

I have just started using Microsoft Planner instead of Trello. The system is great except that if you put in comments they will appear for approx. 3 seconds and then disappear. And also notifications do not work at all. I also uses Microsoft TEAMS and comments and notifications are working fine there. I have seen few threads regarding this issues, some rather old

It seems like a small bug that should be easy to fix but for some reason Microsoft have not fixed it.

In this article (see: https://support.office.com/en-us/article/comment-on-tasks-in-microsoft-planner-fd4aedde-7785-4cd0-96ee-122fbc9140e1#bkmk\_whycantiseeoraddtaskcomments) it says: "If your organization is not using Exchange Online for your account, you may not be able to comment on tasks in Planner". My organization is using the Office 365 Enterprise E3 (but not Exchange Online).

When can we expect the comments and notification function to be fixed?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2019-02-05T08:55:11+00:00

    Hi Tisky Zheng MSFT

    1. It does not matter whether I type in the comments or copy/paste them. They will not be saved in Planner.
    2. This happens to all the users in my organization
    3. (extra) Planner does not send any notifications to users.

    I know that Exchange Online license is included in Office 365 Enterprise E3 but we use Exchange on-premises. That is our policy not to store our email in the cloud (only on-premises).

    Planner is a great tool but it's a big problem not being able to use comments or receive notifications from other users. Do you know if this will be "fixed" any soon?

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  2. Anonymous
    2019-02-05T21:25:12+00:00

    Hi Johannes,

    After the further research, I found that according to this article: Hybrid Exchange users can't manage Favorite Plans and can't add comments in Microsoft Planner, the users without Exchange Online mailbox, they couldn't view or add comments to a task. Regarding this situation, I would suggest you vote this post comments in UserVoice to submit your feedback.

    Thanks for your understanding.

    Tisky

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  3. Anonymous
    2019-01-31T15:16:25+00:00

    Hi Johannes,

    Would you please confirm the information above for the further troubleshooting?

    Regards,

    Tisky

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  4. Anonymous
    2019-01-29T14:30:03+00:00

    Hi Johannes,

    I also searched for some threads, I would like to narrow down the issue based on other threads.

    1. How did you insert the comments, by typing or copying from another place?
    2. Does this problem happen to other users in the organization?

    About the Exchange Online, I would like to explain that the Exchange Online license is included in Office 365 Enterprise E3. Planner makes use of Office 365 Groups, so each plan is a group, and when you create a plan it creates a group.  The Group then supports the collaboration features by providing storage for attachments and also a mailbox for group discussions.  Planner will give you the best experience if you also have your e-mail in Office 365 (Exchange Online), but you can still use Planner even if you have on-premises Exchange.  A couple of the features you will miss will be the ability to comment and also makes plans favorites within OWA, but you can still do this in Planner itself.

    Regards,

    Tisky

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