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Office 2016 applications don't work after upgrading to Windows 10

Anonymous
2019-03-24T21:52:33+00:00

Hi all,

As the subject says, ever since I upgraded my PC from Windows 7 to Windows 10, none of my Office applications will work properly.  I can open the application, but as soon as I try to open a file or create a new file (blank or template), I get a "Microsoft Excel has stopped working" error box.  This happens in Word and Powerpoint as well.

I'm running Office Professional Plus 2016 that I purchased through Microsoft's HUP.  My versions of Office and Windows are both properly licensed.

I've scoured the Internet and tried a bunch of different troubleshooting steps...

 - Repairing the installation (quick repair and online repair, neither made a difference)

 - Uninstalling and reinstalling the software (no difference)

 - Running in safe mode (they all crash immediately in safe mode)

 - Disabling add-ins (all add-ins are disabled)

 - Checking for updates using Account -> Update Options -> Update Now (Office says it's up to date)

 - Disabling hardware graphics acceleration (this one had the fun effect of turning the window completely white so that I couldn't see any options, but the program was still running.  I unchecked this option and everything is visible again)

 - Adding My Documents as a trusted location and opening a file there (I didn't think this would help because I can't even create a new file, and sure enough, it didn't)

 - Windows and all of my drivers are up to date, as far as I can tell

I have no idea what to do at this point.  Any advice is appreciated.

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  1. Anonymous
    2019-03-25T23:37:19+00:00

    If what was suggested does not work, it might be because you upgraded instead of doing a clean install.  I personally have office 2016 working fine on my Windows 10 Pro installation.  The only difference between you and me, that I can see, is that I did a fresh install of 10.  If you purchased the Windows 10 install media from a store and are willing to, I would do a clean/fresh install.  That will solve a lot of the issues you are having and prevent a lot more in the future.  There have been many known issue's with the upgrade process from 7 to 10.

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  2. Anonymous
    2019-03-25T22:22:57+00:00

    I'm willing to uninstall and reinstall Office, but I'm not willing to pay $39 for software to do it.  Call me crazy, but I feel like I shouldn't have to pay for 3rd party software to make Microsoft Office work with Microsoft Windows.

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  3. Anonymous
    2019-03-25T01:06:55+00:00

    Are you willing to uninstall and reinstall Office 2016 from scratch?

    Use Revouninstaller to completely uninstall the suite:

    How Do I Completely Uninstall Software On Windows? - groovyPost

    https://www.groovypost.com/howto/windows-comple...

    Information in the above link is sourced from a trusted Microsoft MVP blog.

    Restart your computer then reinstall Office 2016 Pro Plus again then check if it works.

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  4. Anonymous
    2019-03-25T00:58:49+00:00

    Hi Andre,

    The problems started after upgrading from Windows 7 to Windows 10.  There were several updates that downloaded after the upgrade, but it would be impossible to know which update caused the problem, and the more likely scenario is the upgrade to Windows 10 is the culprit.

    Thanks for trying to help.  Any other ideas?

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  5. Anonymous
    2019-03-25T00:46:24+00:00

    Hi ribbity104

    My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

    Which Antivirus utility do you have installed?

    You noted this started happening after a Windows Update.

    Press Windows key + R

    Type: appwiz.cpl

    Hit Enter

    Click View installed updates

    Select the recent update

    Right click it then click uninstall.

    Restart into Normal mode then check if stability/functionality is restored. If it is, proceed with the next steps.

    The update will try to install again, so use the following to block it:

    Is there an option or work around to block updates or hardware drivers that might cause problems?

    Yes, Microsoft has released a KB update (KB3073930) that will let users block or hide Windows or driver updates.

    You can download it at the following link:

    https://support.microsoft.com/en-us/kb/3073930

    After downloading, launch it, click Next, wait while it detects pending Windows Updates.

    Click the Hide Updates menu.

    Scroll through the list then select then select the update. Check the box next to the update then click Next to confirm changes.

    If that does not work:

    Press Windows key + R

    Type: rstrui.exe

    Hit Enter

    This will start the system restore wizard. Choose a restore point more before the problem started.

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