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Open Sans font not displaying correctly on MS Word 365

Anonymous
2019-07-31T06:53:34+00:00

Hi I had this strange problem. I like to use this font type "Open Sans" and I noticed that it is not displayed correctly on my Word 365. However when I export this document as a PDF document using PDF maker, Open Sans is displayed correctly. So what's the problem?

Word screenshot:

PDF screenshot:

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2019-08-21T06:28:46+00:00

    I uninstalled and reinstalled my Office 365 and this problem just went away. Case close.

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  1. Doug Robbins - MVP - Office Apps and Services 322.7K Reputation points MVP Volunteer Moderator
    2019-07-31T07:39:42+00:00

    If you define a new style that uses the Open Sans font and then apply that style to some text in the document, does the text then appear with the correct (Open Sans) font?

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  2. Anonymous
    2019-07-31T07:34:57+00:00

    Clicking on the checkbox does not prompt anything. However when I click on the "Font Substitution" box, it says "No font substitution is necessary. All fonts used in this document are available."

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  3. Anonymous
    2019-07-31T07:10:36+00:00

    Hi!

    what kind of 365 subscription do you have? Does this happens to every Word file?

    Please follow these steps:

    opening the document in question in word, click on File -> Options -> Advanced Settings. You will find under the Show Document Content section, the Font Substitution button. After clicking on it, what does it say?

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