A family of Microsoft word processing software products for creating web, email, and print documents.
Hi ClareDuncan1,
I'm Tyler, an independent advisor trying to help.
If MS Word opens your documents in Compatibility Mode instead of as a normal document, follow these steps.
First, open the document. it will show Compatibility Mode in the top of the window.
Then, click file on the ribbon menu. After that, click Convert.
This will convert the file to the new format.
The [compatibility mode] message will now be removed and the file is now a regular Word file with the .docx file extension.
There's another method, try this if the first one didn't help.
First, click the File tab next go to Options and click Save option, then Save files in this format.
After that, save as *.DOCX“
I hope this helps you.
Best Regards,
Tyler.