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Regenerate QR code for my microsoft authenticator

Anonymous
2019-08-16T17:23:07+00:00

Regenerate QR code for my microsoft authenticator, I lost my phone where I had setup my business account and need to generate a new QR code for my new phone

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2019-08-18T02:23:57+00:00

    Hello Andres,

    Can you access your account via browser right now? If yes, you can follow the instructions below to set the Authenticator app on your new device:

    1. Go to Security & Privacy page > choose Additional security verification > Update my phone numbers used for account security.
    2. After that it will open a new window. You will see your Phone is listed and you can choose Delete.
    3. Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device.

     

    If you cannot access your account via browser, please contact your Office 365 admin and disable MFA for you and remove the lost device. After that, enable MFA so that you can configure the Authenticator app again on the new device.

    Regards,

    Rick

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  1. Anonymous
    2019-08-20T13:11:24+00:00

    Hello Andres,

    If you still have any questions about it, please feel free to post back in the forum.

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