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Configuring Office, fetching your files

Anonymous
2018-11-07T09:38:44+00:00

I have a Chromebook with Office 365 complimentary as part of my student account.

When I open Word, I can open a recent file.

However the second I select file to save or print or anything file-related, it starts with the raining screen that says fetching your files. It prompts me to log into my university account, then stays frozen on 'Configuring Office: Fetching your files'.

Last time this occurred I had to completely wipe my Chromebook and lost a large portion of documents I was unable to save due to this problem. 

After wiping it, it synced and had not caused more issues before yesterday.

Because of the paid nature of Office 365 I am unable to simply use my personal Microsoft account as it does not give me the facilities that using my Student account does.

This has been incredibly inconvenient and I found a post on here from February detailing the same issue, and a Paid Subscription providing a required service should in no way have such a problem that is not resolved on a larger level in almost a year.

If you need the address of my account or University to help fix this, please ask.

Otherwise, this issue is detrimental to my work and unacceptable to continue this long.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2019-07-17T16:52:27+00:00

    Worked - Thanks!

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  2. Anonymous
    2019-06-25T14:36:42+00:00

    Worked! Using Galaxy 10e running Android 9. Did this with Outlook, Word, Excel, OneNote, and OneDrive. Followed Jonny Day's list specifically and everything worked right after restart.

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  3. Anonymous
    2019-06-05T15:17:58+00:00

    Hey Andy,

    No the account that controls your login to Microsoft is called Office under accounts.  You probably have several "Accounts" for other different applications and you don't need to touch those.

    When Office connects to your Office Account it logs into your Onedrive Account, and then if you have opened another App like Excel or Word it will then give you access to it.  It is not necessarily downloading all the documents.  But it is logging you in.  

    Hopefully that helps, any other questions, let me know!

    Cheers

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  4. Anonymous
    2019-05-24T14:40:38+00:00

    So I had this same problem, attempted your fix but it failed.  But it got me thinking.  The issue is a stored account on your device.  So if you go into settings accounts on your device and remove the existing office account, it will then reset and allow you to connect to the proper account.  All works awesome on a Galaxy Tab S.  Cheers!

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  5. Anonymous
    2018-12-01T21:09:59+00:00

    Sorry I ment that It was also happing with other office apps as well. Except for outlook.

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