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Newly installed font not displaying properly in Word 2016 but can be seen in font settings and Windows Font Viewer

Anonymous
2019-09-22T10:38:10+00:00

I installed a font (.otf) that can be viewed in the Font Settings and in the Windows Font Viewer, as well as in websites where I can upload font files to see them. However, when I try to use the font in Word 2016, it is displayed in Arial.

I tested this with another downloaded font and the same thing happened. The font also doesn't display on Excel or Powerpoint, though on Powerpoint some of the ligatures have an effect (the result looks like two characters squashed together.)

I have checked the windows registry (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts) and the font file doesn't seem to be there, but from what I can see only .ttf files can be seen there, so I'm not sure whether this is relevant.

Edit: I have installed the .otf file on another computer and it works in Word 2016 on that computer, so it is probably something to do with my computer and not the font file.

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Anonymous
2019-09-22T14:54:33+00:00

I solved the problem, turns out the font worked after I deleted some metadata on the font regarding who designed it and the url linked to the website I downloaded it from. Thanks for your help anyway!

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  1. Anonymous
    2019-09-22T14:24:12+00:00

    Is it the same Windows version? Same Office versione? If you can share the font I can have a look at it and check but otherwise the issue can be related to anything. I still think its more a font compatibility issue then your PC directly, it happens a lot with free fonts.

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  2. Anonymous
    2019-09-22T13:16:35+00:00

    Sometimes it's an issue with the font implementation. Try downloading the free ROBOTO font from google https://www.maketecheasier.com/use-google-robot... which I just tried and works and check if you get the same result.

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  3. Anonymous
    2019-09-22T11:55:15+00:00

    The steps shown in the video were the steps I used to install the font. I have tried restarting the computer, both normally and in safe mode.

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  4. Anonymous
    2019-09-22T11:51:10+00:00

    Hi Justin,

    My name is Raffaele. I am a fellow Microsoft customer and expert user here to help.

    Is this what you have followed to install the font?

    https://www.youtube.com/watch?v=Xisf4NU7voQ

    Have you tried rebooting the computer if font did't show automatically in word?

    Hope the information provided is useful. If the issue persists, reply here and we will be glad to help you.

    Thank you for posting in Microsoft Community.

    Kind regards,

    Raffaele

    External Links Standard Disclaimer for non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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