Hi Ladytee20,
Thanks for posting in the forum.
From your post, it appears you are trying to download a template and while trying to do so you get the error.
In Word, you can get pre-built templates when you click
File>New, in the search box, type the name of the template you are looking for.

When you select a template, you'll be presented with a dialog box that shows you a larger view of the template. To download and use it, click the Createbutton
and a new file will be created for you.
You can also download the Resumes and Cover Letters templates from
here.
If you are still getting the error downloading the template, please provide the following information to troubleshoot the issue:
- May
I know from where you have downloaded the template or from where you are trying to?
- Please provide
the screenshot of Office 365 Product Information. To get this screenshot, open any Office app, such as Word or Excel on your computer, click File>Account, capture the screenshot of all the information mentioned
under Product Information.
- Which specific
Resumes and Cover Letters
template are you trying to use? Could you please provide the name?
- At
which step do you get the error?
Thanks,
Neha