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Bad Image error status 0xc0e90002 after office installation...help!

Anonymous
2019-08-24T23:48:46+00:00

I have just bought (today) a new laptop and paid for a software bundle of mcafee anti virus and office 365.

I have

loaded up new laptop

installed mcafee - as recommended first by shop

installed office 365

at completion of install the following message appears

Outlook.exe - Bad Image

c:\Windows\SYSTEM32\VCRUNTIME140.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0e90002

I'm pretty baffled as to how - having done nothing else on the computer - this can happen.

I have since then uninstalled, rebooted and installed  - and it has the same error.

Anyone any tips?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2019-11-04T15:44:24+00:00

    I had the same issue when I purchased my laptop.  I'm pretty sure it is due to the million Yes or No questions asked during setup regarding whether you want to send Microsoft information about your files, activities, etc - all of which I responded no to, because I am CPA and have a lot of confidential information on the laptop. 

    To disable Window S (security mode), do the following:

    Go to Settings

    • Updates and Security
    • Activation

    If the top of the page says "Windows S", your computer is in Security Mode.  Under Windows Home, choose Go to Store

    Click on the "Free" download button for Windows Home

    Go back to the Activation page to ensure that the top of the page now says "Windows 10 Home".

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  2. Anonymous
    2019-08-25T02:36:16+00:00

    Hi Jon,

    Try disabling the antivirus when you install office.

    Do you have visual stupdio installed?You may want to check the Control panel > Programs and features for visual c++ - repair it.

    >>

    paid for a software bundle of mcafee anti virus and office 365.

    >>

    Do you mean you purchases mcafee and office with your computer or where they actually bundled together?

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  3. Anonymous
    2019-11-27T13:36:11+00:00

    how can Microsoft suggest a fix that includes removing security????????????

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  4. Anonymous
    2019-08-25T08:43:32+00:00

    Thanks Diane

    I had a chat to technical support and it turns out the laptop I bought was installed in windows S mode - no idea why!

    once Home mode was enabled everything worked fine.

    Thanks for your help

    Jon

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  5. Anonymous
    2019-10-22T04:24:00+00:00

    One reason I choose Windows 10 in S mode is for that added security.  Then I bought the subscription Office 365 through the Window Store - and I get that darn error.  looks like money down the drain again.

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