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MacOS Catalina and Microsoft Teams

Anonymous
2019-10-09T16:31:41+00:00

Briefly,

(1) Installed MacOS Catalina on MacBookPro on 10/08/2019

(2) Had a conference call today - shared my screen with Microsoft Teams

(3) All what other participants could see was a desktop image of Catalina Island, and NOT any PowerPoint or Chrome website, that I was sharing. 

Any help in resolving this issue will be appreciated.

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Anonymous
2019-10-12T10:28:09+00:00

I believe I fixed the problem. You need to allow screen recording on MacOS Catalina. Go to "System Preferences", "Security and Privacy", scroll down to "Screen recording" and tick the box for "Microsoft Teams". This should solve the problem and people can see your shared desktop again.

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  1. Anonymous
    2019-11-17T11:56:21+00:00

    @Cyril - After some further google searching I got mine working. There's a temporary work-around if you have Teams go into full-screen. Then it works. Back to window mode and it stopped working.

    However, it seems that it isn't working in window mode due to a conflict with a 3rd party app. In my case it turned out to Brackets. I've seen other people report that Harvest has been the culprit. I suggest you close your apps one by one and see which one might be causing it.

    Best of luck!

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  2. Anonymous
    2019-11-17T14:00:35+00:00

    Hi Kasper,

    After having made some investigation, apparently you have to close photos as it's blocking screen sharing with teams. If it's not photos then check the open application and close them one after the other to see which one is blocking the screen sharing feature of teams

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  3. Anonymous
    2019-11-20T15:26:06+00:00

    I had the same issue where these other steps did not resolve. I had also reinstalled Microsoft Teams by pulling the newest version down from O365.

    Even though I had Security & Privacy | Screen Recording -> Microsoft Teams checked, every time I went to share in teams, I would get the statement that it needs permission.

    For me I did the following to resolve the issue:

    • Under Security & Privacy -> Privacy -> Screen Recording, I had Microsoft Teams and it was checked.
    • Click the padlock and unlock to make changes
    • I went to Accessibility in the list.
    • Removed Microsoft Teams by highlighting it and clicking the dash
    • Click the + browse to the application and add it back in.
    • Checked the box
    • Relaunched Teams

    I hope this helps someone else.

    -Cheers

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  4. Anonymous
    2019-10-09T20:14:57+00:00

    Hi MacOS Catalina,

    Thank you for the posting in our forum community.

    Regarding your description, kindly try to perform below activity, if it can work for the issue.

    1. Kindly try to refresh the MS Teams client cache on Mac and check that if the issue is working as normal thing. For refreshing the MS Teams client cache on Mac, kindly try to perform this below steps.

    • Quit Microsoft Teams
    • Rename the following directory/folder:
    • ~/Library/Application Support/Microsoft/Teams/IndexedDB
    • Start Microsoft Teams.

    The folder you renamed or deleted will be recreated and a fresh cache will be downloaded from the service.

    2. Kindly try to share a screen after creating meeting in Teams. For meeting in Teams, kindly refer this article: https://docs.microsoft.com/en-us/microsoftteams/tutorial-meetings-in-teams?tutorial-step=1

    For sharing a screen in meeting: https://support.office.com/en-us/article/share-your-screen-in-a-meeting-in-teams-fcc2bf59-aecd-4481-8f99-ce55dd836ce8

    Also, for further analysis, I need to collect below information from you.

    1. Could you please provide us detailed your MS Teams client version?

    2. Could you please provide us detailed video about this “All what other participants could see was a desktop image of Catalina Island, and NOT any PowerPoint or Chrome website, that I was sharing”?

    Kindly provide us the video details via this private message link: https://answers.microsoft.com/en-us/privatemessage/inbox. For your privacy, we will send you private message for collecting it.

    Regards,

    Darpan

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