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Hindi Numerals change back to Arabic Numerals in Office 2016 when saved as PDF

Anonymous
2019-10-17T13:17:56+00:00

Hi everyone,

My Operating System is Windows 10 pro and I have Microsoft Office 2016 installed, when I want to save a word document as a PDF, the Hindi numerals change back to Arabic Numerals.

I uninstalled Office 2016 then installed Office 2010, it works fine. 

From Office 2013 to Office 2016, when a word document is saved as a PDF, the Hindi Numerals change back to Arabic Numerals. 

I have tried saving a similar word document as PDF using Microsoft Office 2016 on windows 7, it succeeded and the Hindi numerals did not change back to Arabic numerals. The issue seems to occur on windows 10 operating systems only.

My operating system is up to date as well as my Microsoft office along with the PDF reader. I have also tried using a different PDF reader the issue still seems to be present. 

If anyone can let me know the solution for this problem I would appreciate it.

Thank you.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-10-18T12:06:45+00:00

And if you choose to speak to them on phone, use this;
https://support.microsoft.com/en-us/help/405170...

I hope you solve your inconvenience soon.

Regards

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  1. Anonymous
    2019-10-18T11:52:27+00:00

    Thank you Temilola for your help and time. 

    do you know what the customer service contact please? 

    thank you

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  2. Anonymous
    2019-10-18T11:37:37+00:00

    Hello Mahdi,

    Thank you for getting back to us and sorry you're still experiencing this issue.

    From what I have been able to gather, compatibility issue is one of the reasons why you are experiencing this difficulty.
    I advise you make use of the alternative solution you have or contact the customer support to get further information and best advice.

    If you have other questions or concerns in the future, we will be willing to help you.

    Have a good day.

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  3. Anonymous
    2019-10-18T09:03:18+00:00

    Hi Temilola

    Thank you for your help. I followed your guidance and still the same. 

    actually I have tried in multiple computers they are all same. the issue seems to accrued in Windows 10 operating system and from Office 2013 to Office 2016 only.

    I have tried in multiple PC, they all same.

    Please help me, find some sort of solutions for me..

    I really appreciate you help.

    Mahdi

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  4. Anonymous
    2019-10-17T15:14:05+00:00

    Hello Mahdi,

    Thank you for trusting us by participating with your questions.

    I am an Independent Advisor and it will be a pleasure to help you today.

    In response to your question, there might some unidentified bug with your app. I recommend opening your app in safe mode and repeat the same process. Let's see if this will help.

    If not I advise, you go to settings, under add printer and scanners, click on Microsoft print to PDF, and then click on manage.

    Now go to your document you should have 'Microsoft print to PDF' enabled under print option. Click on print and save your document. It should open automatically or look for the saved document.

    This should fix the problem, let mW know if you need some help or I assist you further.

    I hope you solve your inconvenience as soon as possible. Any other questions here I will be able to help you.

    I wish you a fabulous day!

    Greetings.

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