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$10 Monthly subscription for Office 365

Anonymous
2020-01-24T20:00:27+00:00

On 25/01/2020 I was billed $10 as a monthly subscription for Office 365

Order No GPA.3389-7291-53639..10

I no longer have Office 365 - can you please explain as this will amount to $120 per annum and I do not recall subscribing to this fee and what am I supposedly getting for this?

Regards

Victoria Taylor

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2020-01-24T21:01:59+00:00

    [Edited to bring following into marked answer]

    I am a fellow user, not Microsoft.

    What you are paying for is the ability to use the various full-power Microsoft Office 365 applications and One Drive. This is by subscription. You likely signed up for it when you activated a free trial of Office 365.

    You can use free online versions of some apps without a subscription.

    https://www.office.com/?auth=1

    You can cancel your subscription here:

    https://support.office.com/en-us/article/cancel...

    Thank you for your reply Charles - much appreciated.  I did follow your links and have visited my subscriptions and there is no subscription posted for Office 365 and yet it states the next billing address.  I also used the 'robot' question service and it appeared to be going well when I acknowledged that I would like to turn off the recurring billing and yet even 'she' encountered a problem.  so I am a a bit stumped here????

    [End of edit]

    With the agent, ask to talk to a real person.

    Repeatedly.

    Eventually you will get a live chat.

    4 people found this answer helpful.
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  1. Anonymous
    2020-01-24T20:51:58+00:00

    Thank you for your reply Charles - much appreciated.  I did follow your links and have visited my subscriptions and there is no subscription posted for Office 365 and yet it states the next billing address.  I also used the 'robot' question service and it appeared to be going well when I acknowledged that I would like to turn off the recurring billing and yet even 'she' encountered a problem.  so I am a a bit stumed here????

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  2. Anonymous
    2020-01-24T20:11:59+00:00

    Hi Victoria,

    I am a fellow user, not Microsoft.

    What you are paying for is the ability to use the various full-power Microsoft Office 365 applications and One Drive. This is by subscription. You likely signed up for it when you activated a free trial of Office 365.

    You can use free online versions of some apps without a subscription.

    https://www.office.com/?auth=1

    You can cancel your subscription here:

    https://support.office.com/en-us/article/cancel...

    Please don't shoot the messenger! I am a fellow user trying to help you use the Office that is rather than the one that should be. If you assign a rating to my response, please rate my response, rather than what Microsoft is doing to all of us!

    The people who can make changes to Office seldom, if ever, read anything that is posted in this help forum.

    You can use the Feedback mechanism in Office or post directly to UserVoice to let developers know what you want.

    https://support.office.com/article/How-do-I-giv...

    If you do, you can include a link to this thread. If you do post in UserVoice, please put a link to that post in this thread so others can more easily find it to vote for it.

    This forum is a user-to-user support forum. I am a fellow user.

    I hope this information helps.

    Please let me know if you have any more questions or require further help.

    You can ask for more help by replying to this post (Reply button below).

    Regards

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