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Word could not create the work file. check the temp environment variable

Anonymous
2020-01-01T05:35:14+00:00

Split from this thread.

No, I have the same problem on 2 different computer running Win 10 Pro (Office 2019 Pro) and Win 10 (Office 2010 Pro).  

I passed 3 h with the technical support reinstalling my windows and I still have the same issue.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2020-01-29T00:58:40+00:00

    After losing 6 hours with Microsoft level 2. I finally find a solution by my self.

    https://social.technet.microsoft.com/Forums/windows/en-US/5f9dc79a-5263-4a0f-8cd4-9ecd8b90f612/when-preview-pane-is-enabled-word-documents-give-error-word-could-not-create-the-work-file-check?forum=win10itprogeneral

    It has taken me weeks of revisiting this issue to find a solution buried deep on a page.

    Preview pane does not work with 32 bit office.

    Open regedit.

    browse to HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\

    Backup the CLSID

    Delete keys:

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID{00020827-0000-0000-C000-000000000046}

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID{65235197-874B-4A07-BDC5-E65EA825B718}

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID{84F66100-FF7C-4fb4-B0C0-02CD7FB668FE}

    Reboot.

    Test.

    • Edited by JS36688 Tuesday, November 26, 2019 3:31 PM
    • Proposed as answer by Esotrik Monday, December 2, 2019 5:50 PM

    Tuesday, November 26, 2019 3:30 PM

    100+ people found this answer helpful.
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  1. Anonymous
    2020-01-02T02:46:07+00:00

    Here are some more potential fixes for your problem

    “Word could not create the work file. Check the Temp environment variable.” – 2007-2016

    https://docs.microsoft.com/en-us/office/troubleshoot/word/word-could-not-create-the-work-file

    .

    See: https://support.microsoft.com/en-us/kb/2285187  Note: apparently this KB does not work for Win10 ..

    .

    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_other/fix-word-could-not-create-the-work-file-error-in/89427a2d-1e82-47b1-9b6f-33ba3cffddc0  Word 365, 2019 – 2010 Win 8+

    https://support.microsoft.com/en-us/help/2027053/error-message-when-you-try-to-open-or-to-save-a-document-in-word-2007

    • Word 2007 Win 7

    .

    https://answers.microsoft.com/en-us/office/forum/office_2016-word/word-could-not-create-the-work-fileword-2016-win/a5b38ddc-f1c9-4327-a72a-56626fb11641

    .

    This next tip talks about issues with Preview Pane in File Explorer:http://answers.microsoft.com/en-us/office/forum/officeversion\_other-word/word-could-not-create-the-work-file-check-the-temp/8a184708-ecb8-488a-8438-b7f8d1cdb2c0

    .

    Reset the Cache in the Registry:https://answers.microsoft.com/en-us/windows/forum/windows_other-windows_update/could-not-create-the-work-file-check-the-temp/ed3f81b9-0b5f-477b-87ae-8b783a4c580f

    .

    *********************

    .

    I just fixed this issue (hopefully not just temporarily) by increasing the disk space to use for temporary internet files:

    .    1.     From Internet Explorer, go to Tools/Internet Options

    .    2.     On the General tab, click the Settings button under “Browsing history”

    .    3.     Increase the “Disk space to use”. It was at 512 for this machine, and I expanded it to 1024 MB

    .    4.     Click OK to exit

    This was a Win7 machine using Office 2010

    .

    ***********************

    .

    I may have a solution here for it. When you click on “add attachments” and the window opens up for you to select the file, right before selecting the word file click on the box on the top right corner which will close the preview panel of the selected file. Now try to upload the file, you shouldn’t get the annoying pop-up message anymore. Hope this helps!

    .

    ********************

    .

    Follow the steps in this trouble shooting tip: http://support.microsoft.com/kb/555220

    .  *  Disregard the Symptoms and start with Method 3. For Word 2007 change the following:

    1.   Click the Office Button, click Word Options and in the Trust Center settings, click the Trust Center Settings button

    2.   In the Macro Settings, select “Disable all macros with notification”

    .  *  For steps 4-6, you’ll find the options noted on the Trusted Locations or Trusted Publishers tab

    .

    For Method 4, use this link for the Process Explorer:

    .  *  http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

    .

     In order to provide any additionally ideas we need to know the outcome of:

    .  *  if the error continues to occur after starting Word using the /a switch, and if it doesn’t

    .  *  if you’ve worked through the trouble shooting articles and tried everything suggested—even if you think a trouble shooting step may not be applicable.

    .

    Description of how Word creates temporary files (2000-2010)

    http://support.microsoft.com/kb/211632

    .

    http://answers.microsoft.com/en-us/office/forum/office\_2007-word/word-could-not-create-the-work-file-check-the-temp/4614b555-0d97-449e-9acf-87b70214838a

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  2. Anonymous
    2020-01-10T20:26:44+00:00

    I understand that this type of concern can be challenging. Please extend your patience. It's good, that you have a appointment with a Microsoft customer advocate, please rest assured that they will assist you and if you still need further assistance, you can always post back.

    Regards,

    Bob

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  3. Anonymous
    2020-01-02T19:41:28+00:00

    Yes I have tried all those troubleshooting steps and I still have the problem. 

    Windows 10 Pro Version 1909 (OS Build 18363.535)

    Microsoft Office Professional Plus 2019.

    Version 1911 (Build 12228.20364)

    BTW, I have the same problem with another laptop with Office 2010 (Windows 10)

    No, I don't have an Office 365 subscription.

    Thank

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