Share via

Microsoft Office Account

Anonymous
2020-03-05T06:19:42+00:00

I bought  an Office 2016 licence from Microkeys of Salford UK.  I received a username and PSW that worked fine on the Office Portal.  Recently went to the portal and get a message "We couldn't find an account with that username".  The Salford Microkeys seems to have disappeared.  Does my Microsoft Account through them disappear as well?  Thanks, Jim

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

6 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-03-05T08:41:07+00:00

    Hi Dave,

    Looks like as you and Ron have said, I have been had.  Fortunately not a lot of money, but I will know for next time.  Thanks for your replies.

    Jim

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-03-05T09:22:29+00:00

    Jim, I don't think that  Microkeys  is a UK company at all.  I note that your link gives the message that your account has been suspended.  I think that both websites, that is the one you say is in London and the Manchester one is the same company based somewhere in some far off Eastern Country.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-03-05T07:34:45+00:00

    Hi Ron,

    That Microkeys is London based and they are/were not associated with the other (www.the-microkeys.com) from whom I bought.  The info they provided worked while they were alive, it just peeves me that it seems the keys are legit only while the firm you bought from is OK.

    jim

    Was this answer helpful?

    0 comments
  4. DaveM121 892.5K Reputation points Independent Advisor
    2020-03-05T07:34:18+00:00

    Hi Jim

    When you purchase a Microsoft Office licence, you should be provided a Product Code

    You then go to Office.com, sign in with your Microsoft Account details, enter the code and office will begin downloading and installing

    From then on , your Office account is managed online, by simply logging into office.com, you can transfer your Office licence to another PC . . etc. from there

    If the above process is not what you were provided by Microkeys and they had you log in under their login details, then you have been had and you should demand your payment back . . .

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-03-05T07:18:42+00:00

    Jim,  the website is still there for me:  https://microkeys.com/  Sound like you have been had.

    Was this answer helpful?

    0 comments