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one note pages text not displaying

Anonymous
2020-03-15T23:33:37+00:00

Like the title says. Everything else displays -- the section titles and the page titles. Just not the pages text.  I have rebooted the computer and changed browsers.  Nothing seems to restore functionality.   What is going on?

Microsoft 365 and Office | OneNote | For home | Windows

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Anonymous
2020-03-17T07:10:19+00:00

Hi Fred,

Thanks for your feedback, glad to know the pages display fine when you check them in OneNote on the web.

So the issue is specific to OneNote desktop application.

OneNote desktop application should also show pages' content, when I test from my side, I don't have the same issue.

I suggest you try following and see if the notes on pages will display locally.

1.

  1. Close the notebook in OneNote desktop application: you can right click the notebook's name from navigation, then click "Close this notebook".
  2. Go to your OneDrive online and navigate to the notebook, open it in OneNote for the web first, then click "Open in app" as below, try opening the notebook from online to desktop app, then check the outcome.

2.If you have OneNote for Windows 10, you may try following:

Close OneNote>open Windows Settings>Apps>scroll down and find "OneNote">click "Advanced Options">then click Repair to repair OneNote. After that, open OneNote again, open your notebooks and check the outcome.

If you have OneNote 2016, firstly make sure your Office version is latest. You may click File>Account>Update Options>Update Now to see if there is any new version available, then update Office.

If issue persists in OneNote 2016, you may also try Online Repair Office by following the steps in this article.

If you still cannot view pages' content in OneNote desktop app, could you please share following information? I will help you do further troubleshooting:

1.Please share a screenshot about "Everything else displays -- the section titles and the page titles. Just not the pages text. ". This will help me better understand the situation from your side.

2.Where are your notebooks saved? Personal OneDrive or OneDrive for business?

3.Your OneNote desktop app version.

For OneNote for Windows 10, you may click the 3 dots in upper-right corner>Settings>About.

For OneNote 2016, please click File>Account, then capture a full screenshot of Product Information.

Appreciate your time and effort.

Best regards,

Tina

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  1. Anonymous
    2020-03-18T06:31:21+00:00

    Hi Fred,

    Feel free to post back if you have any updated information, I will help you further troubleshoot the issue.

    Have a nice day！

    Best regards,

    Tina

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  2. Anonymous
    2020-03-17T21:34:26+00:00

    Tina --

    Thanks so much for your intelligent reply.

    It may be a couple of days before I get back to you.

    Fred

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  3. Anonymous
    2020-03-16T15:06:56+00:00

    Tina --

    This was a very good reply.  Thank you.  And you are totally right -- it is absolutely the case that my files are accessible online but not locally.  Whew.  When I log on the One Note site the files display fine. 

    Anyway how did that happen?  I have had this account for years and never had this problem.  I thought maybe some account I had had expired but I cannot find any record of a One Note account.  (I thought it was free at my level of usage anyway.) Did One Note change a policy??

    How do I find out more?

    Thanks again,

    Fred

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  4. Anonymous
    2020-03-16T03:32:15+00:00

    Hi Fred,

    Sorry for the inconvenience caused by the issue.

    From your description, the issue is that the texts on pages don't display, section titles and page titiles display well.

    Does the issue only happen in OneNote desktop client/OneNote on the web or it happens both in OneNote client and OneNote on the web?

    Have you checked your notebooks in OneNote on the web?

    You may firstly go to OneDrive online, then navigate to your notebooks and check the result.

    Besides, to help you trobleshoot the issue, I'd like to confirm information below:

    1.Please share a screenshot about "Everything else displays -- the section titles and the page titles. Just not the pages text. ". This will help me better understand the situation from your side.

    2.Where are your notebooks saved? Personal OneDrive or OneDrive for business?

    3.Does the issue appear in a specific notebook or all notebooks? If you create a new notebook, does same issue happen in?

    4.If you use OneNote desktop client, please also share your OneNote version.

    Thanks for your time and effort.

    Best regards,

    Tina

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