work email private email microsoft account login issue

Hi BigBadDom,

You have a Microsoft account set up using the same address as your work email?

You need to log into https://account.live.com/names/Manage and add an outlook.com address to your profile and set it as primary.

Do you have any subscriptions or purchases linked to your Microsoft account (on the services and subscriptions page)? If so, don't remove the work address from the account. You can remove the ability to sign in using the address - using the link at the bottom of the page for sign in preferences.

The private address is not an outlook.com alias? If the address is the same one used with Teams, you can't make an address on the office 365 business side primary.

Hi Diane - thanks for responding.

I have Office 365 Home subscription within personal Microsoft account

I have business teams on Microsoft Teams that I need to maintain contact with via the business Microsoft account.

The problem is that in my personal Microsoft account, if I try to manage my private email address to make it primary again (to replace my work email address) - I just get a red text response saying 'We are unable to make private@emailaddress primary at this time, please try again later'

It has been like this for about 8 weeks  

Any assistance would be appreciated

Dominic

My personal Office 365 Home account used to be accessed using my private (personal) email address as primary email address

A third party organisation that I volunteer for provides an email address (which I use for volunteer work) and access to Office 365 Business (which I try not to use).

I also have my own business with a hosted domain for all my business emails and latterly have used this 'work' email address to join a Microsoft Teams team.

I believe this was the point at which things started to go wrong because I was not aware (I not sure many people are aware) that there are two different microsoft accounts - a business account and a personal account.  I started getting popups when accessing Teams asking me which account I wanted to use to access teams.   My uninformed 'solution' was to add my business email address to my personal account as an alias and to make it the primary address.  This made no difference to the 'which account?' popup but added persistent Microsoft notifications that there was a problem with my Microsoft account. 

I learned next by research on forums that these two different parts of Microsoft are distinct and should be kept separate - however I am finding it impossible to reverse my actions.

What exactly do you mean by "Work" account, do you simply mean your work email address, if so you simply add that mail address to MS Outlook, or do you mean something else?

But if you mean your Work Office 365 then if you are authorised you use OWA (Office web Access)